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cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FIRMW

Discussion in '3CX Phone System - General' started by equintana, Jan 4, 2011.

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  1. equintana

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    Hi,

    I configured some cisco 504g. They are running the 7.4.7 firmware. At the phone I can see the spanish language installed using provisioning but the phone is still in english.

    Is not language pack 7.4.5 compatible with 7.4.7?


    regards
     
  2. nb

    nb Support Team
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    Re: cisco 504g 7.4.7 and language pack

    Did you follow this guide?
    http://www.3cx.com/blog/ip-phone-configuration/cisco-display-language/

    See if there is an updated language pack but I doubt it.
    Try and reboot the phone - see whether the language of the lcd changes.
    Try and do this manually following the cisco documentation.

    If you manage, let us know what your findings are and we will fix. If you still don't manage, contact cisco for advice.

    BTW - We have tested with 7.4.6 not 7.4.7. Those language pack files are tested on firmware 7.4.6. let me know on the status of this.
     
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  3. StefanW

    StefanW Head of Customer Support and Training
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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    just installed as well 747 adn you just have to go into the phone and set the encodin for the diconary to utf-8 by default it is (new) in iso. then it works direckly
     
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  4. nb

    nb Support Team
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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    equintana and all other cisco users using these phones - we are soon releasing a new template for cisco phones with support 7.4.7 too.

    At the moment language updating works with 7.4.6.

    In 7.4.7 they have also added a new feature - cancel by reason. This means that calls answered by another member in queue and ring groups will not show as missed calls on the phone. Way to go Cisco!!!
     
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  5. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    Hi all,


    Thanks a lot for this fast reply!!!

    When will be availabe this new pack? I also one of them... a spa 504g which suddenly show an upgrading task... and freezes.

    It has the same config than the others.Extension ID 10.

    Regards an happy new year!!!!!!
     
  6. StefanW

    StefanW Head of Customer Support and Training
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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    for all cisco phones you HAVE to feed the phone
    1 via Update with the bin files. so if you on 747 the files must be present in the firmware folder and then reperform the update.

    2 even when you not change the lang on the phone the lang files HAVE to be present in the update folder.
    the phone is looking non stop for both. If one is missing it wil retry in 1440 sconds to refind it (this process is built into the phones) if not it reboots constantly. This is how they work.
     
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  7. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    Hi...


    Ok. simply perfect.

    Thanks a lot.

    I have some doubts about the config.

    Could I post here?
     
  8. nb

    nb Support Team
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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    Yes sure - go ahead. I tested this yesterday - everything is fine from our end. tested from 501 - 509 + 525 cisco
     
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  9. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    If there is an epygi isdn device configured 4 pstn from 10000 to 10003. spa 504g 4 lines. At web phone setup, ext 1 to ext 4 must be configured with 10000 to 10003?


    I´d like to make phone calls to extensions and also, make external phone calls, but I take the headphone and the ext1 is un use, change automatically and use the next free.
     
  10. nb

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    This is not tested. Line monitoring is not available. ISDN will be complex scenario too to monitor because of its nature and capability of handling multiple calls on each isdn port (BRI/PRI - (T1 E1)
     
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  11. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    Ummm

    but I must configure ext1 to ext 4 with 10000 to 10003 isnt it? and then use 4 bottoms to select the line is this correct?


    I posted about this topic at experts-exchange... and tried to find a support here in spain, but impossible. nodoby knows about 3cx here?
     
  12. nb

    nb Support Team
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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    What are you expecting from experts exchange? Here and 3CX support should be your experts exchange.
    We have resellers in Spain - you can contact them if you want. Why don't you try the spanish forum as a starter?

    I just told you in the previous post that line monitoring is not available.

    If you want to experiment then try and good luck/ Leave buttons 1 and 2 free for the account. Otherwise you will not be able to call or make transfers.

    Read the cisco doc and configure in some way button 3 to 10000 and button 4 for 10001 for now. Or start with one line first and see if this works.
     
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  13. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    Ammm


    I understand right now.

    Ext1 10 number extension
    Ext2 10 number extension or what? 2 extensions for same phone?
    Ext3 10001
    Ext4 10002

    all of them configured using web page cisco phone. As you told me ext1 and 2 for call and transfers
     
  14. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    IS this correct?

    Any better idea?
     
  15. nb

    nb Support Team
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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    Haven't I not already told you that line monitoring is not implemented in the pbx? Why are you persisting on this?
     
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  16. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    Hi,

    But as you told me, I can configure 3rd and 4th buttons for external lines, and switch manually between them. This is not monitoring!!!
     
  17. nb

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    And what do you expect to achieve from this? If you want to put a pstn line there, there is no point to do this unless you want to monitor whether the line is busy or not.

    At the current stage, there is no valid point to put on 3 and 4 the external lines you have.
     
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  18. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    Ummmm

    I´m lost again. I´m looking for a reseller here but impossible. If there are 4 isdn lines and using 504g phones. Which is the better way to config them?

    I only found 3 resellers using asterisk/elastix with no experience configuring 3cx. No knowledge in spain with 3cx?
     
  19. nb

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    But what do you want to achieve exactly? Can you explain this to me?

    Why are you mixing up the phone with the isdn line?

    From the whole spanish forum you could not find someone there?
     
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  20. equintana

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    Re: cisco 504g 7.4.7 and language pack ** TO CHECK - NEW FI

    NO response from spanish forum!!

    My phones, cisco 504g have 4 lines. I configured ext1 with 3cx parameters. For example, Id 10, Id 11....internal extensions and work fine. Now, my problem is configuring how to manage in and out call from to isdn.
     
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