Cisco 504g Config files not be created

Discussion in '3CX Phone System - General' started by monarch1, Mar 15, 2018.

  1. monarch1

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    We are using Cisco 504g phones with V15.5 SP2 Windows at one particular client. It appears that after trying to create or modify, the actual configuration XML file is never created in the provisioning folder. I tried this on our test server and it has the same behavior. Any ideas?

    Thanks
     
  2. Saqqara

    Saqqara Active Member

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  3. monarch1

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    Yes, I've followed the steps in provisioning guide.

    Not sure what you mean, the provisioning XML file for the phone, where does it come from?
     
  4. lneblett

    lneblett Well-Known Member

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    In the latest versions of 3CX (V15+), config files that used to be located in the provisioning folder are no longer used. 3CX now uses on-the-fly provisioning so that when a provision request is pushed or requested, the config is sent to the phone based upon the provisioning template selected for the phone, the system variable and phone variables for that extension. It is generated and sent, but no file is created and stored as was the case in earlier versions.
     
  5. monarch1

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    That's interesting. If I factory reset the phone and know there is full network connectivity between the phone and the PBX, any idea why the phone will not provision? The phone is on a different subnet, but again there is full connectivity between both devices.