Cisco 7940 Not Registered.

Discussion in '3CX Phone System - General' started by craigm, Apr 8, 2010.

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  1. craigm

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    Hello,

    I am new to 3CX, but have nearly managed to complete my installation without help until now.

    I currently have 3CX V8.10824 on a clean install of Win7 Ultimate (32 Bit quod core 4 gig ram)

    I have configured a Linksys PAP2, and have it working with 2 x analogue phones.

    I have configured a Linksys SPA 3102 as my PSTN gateway, and have it working.

    I have subscribed to a VOIP provider and also have that setup and working.

    I even have 2 soft phones working on my laptop and Iphone.

    Where I am totally stuck is with my Cisco 7940 phones. I have converted them to SIP, without any issues. I have setup the TFTP server so when the phones bootup they pull their default.cnf and sipxx:xx:xx:xx:xx:.cnf files and self configure the phones with names and extension numbers. But when I look in the 3CX extension status screen the 7940 phones have a red icon next to them and also say un-registered.

    Can anyone please point me in the right direction please?
     
  2. mfm

    mfm Active Member

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    Hi,

    Welcome to the community. Kindly take a few minutes to read the forum rules regarding requesting for help and posting.

    I would like to see what the server logs are saying when you are trying to register. Please unplug the phone and replug it, you should see a registration request on the server logs, please post the lines of logging related to the issue , and I might be able to give you some pointers.
     
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  3. craigm

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    Thanks for the reply.

    I am currently in hospital at the moment so it may be a few days before I can post the logs.
     
  4. craigm

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    Well I am now back out of hospital and as promissed here is a copy of my log file.

    Any help that you could offer would be great.
     

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  5. comresource

    comresource Member

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    Here are my 7940 config files. Its a very basic config but they may be of use. Tweak for your environment.
     

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  6. craigm

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    thats fantastic,, Many thanks.

    I can already see some small differances that I think will make all the differance.

    Thanks Again
     
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