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Cisco 7940 stopped working, CM500002, CM302002, CM102001

Discussion in '3CX Phone System - General' started by bigg3522, Mar 23, 2013.

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  1. bigg3522

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    I have a completely flat LAN, just using this free version to test.

    My PBX is running on 10.1.0.11, and I have static DHCP entries to all the phones and so fourth. I have a Cisco 7940, Nortel 1140e, and a Grandstream 2120xp. I have issues with the Cisco and Nortel phones, but I want to focus on the Cisco phone because it was working perfectly all day yesterday, and then this morning, nothing.

    I am just trying to dial out, or dial my voicemail number, and both result in a fast busy. I made no changes to its extension, and I was talking with people on it over the last day or two. Then when I started focusing on the Nortel phone, I noticed my Cisco phone wasn't working at all. I haven't made any changes to the PBX with respect to the Nortel phone because the issues aren't with the PBX, they are with the phone and it's re-registration (or inability to do that).

    I started looking into the log and here's what I found:
    23-Mar-2013 11:43:26.810 [CM102001]: Authentication failed for AuthFail Recv Req INVITE from 10.1.0.21:50918 tid=54660a8b Call-ID=001469f8-1a9e0006-6108db85-1ae1ccbd@10.1.0.21:
    INVITE sip:99@10.1.0.11 SIP/2.0
    Via: SIP/2.0/UDP 10.1.0.21:5060;branch=z9hG4bK54660a8b
    Max-Forwards: 70
    Contact: <sip:Anonymous@10.1.0.21:5060;transport=udp>
    To: <sip:99@10.1.0.11>
    From: "Anonymous"<sip:Anonymous@10.1.0.11>;tag=001469f81a9e00072759b30e-1eb34c63
    Call-ID: 001469f8-1a9e0006-6108db85-1ae1ccbd@10.1.0.21
    CSeq: 102 INVITE
    Expires: 180
    Accept: application/sdp
    Allow: ACK, BYE, CANCEL, INVITE, NOTIFY, OPTIONS, REFER, REGISTER, UPDATE
    Content-Disposition: session;handling=optional
    Content-Type: application/sdp
    Date: Sat, 23 Mar 2013 18:43:06 GMT
    Proxy-Authorization: Digest username="55",realm="3CXPhoneSystem",uri="sip:99@10.1.0.11",response="7a722e44c86904273ff905cbf4611990",nonce="414d535c075e88ce98:08113bc1c3880b5e1c21db75809fb8cc",algorithm=MD5
    Supported: replaces, join, norefersub
    User-Agent: Cisco-CP7940G/8.0
    Content-Length: 266
    Remote-Party-ID: "55" <sip:55@10.1.0.11>;party=calling;id-type=subscriber;privacy=full;screen=yes

    v=0
    o=Cisco-SIPUA 9 0 IN IP4 10.1.0.21
    s=SIP Call
    t=0 0
    m=audio 17004 RTP/AVP 8 0 18 101
    c=IN IP4 10.1.0.21
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    ; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    23-Mar-2013 11:43:26.810 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    Invite-UNK Recv Req INVITE from 10.1.0.21:50918 tid=54660a8b Call-ID=001469f8-1a9e0006-6108db85-1ae1ccbd@10.1.0.21:
    INVITE sip:99@10.1.0.11 SIP/2.0
    Via: SIP/2.0/UDP 10.1.0.21:5060;branch=z9hG4bK54660a8b
    Max-Forwards: 70
    Contact: <sip:Anonymous@10.1.0.21:5060;transport=udp>
    To: <sip:99@10.1.0.11>
    From: "Anonymous"<sip:Anonymous@10.1.0.11>;tag=001469f81a9e00072759b30e-1eb34c63
    Call-ID: 001469f8-1a9e0006-6108db85-1ae1ccbd@10.1.0.21
    CSeq: 102 INVITE
    Expires: 180
    Accept: application/sdp
    Allow: ACK, BYE, CANCEL, INVITE, NOTIFY, OPTIONS, REFER, REGISTER, UPDATE
    Content-Disposition: session;handling=optional
    Content-Type: application/sdp
    Date: Sat, 23 Mar 2013 18:43:06 GMT
    Proxy-Authorization: Digest username="55",realm="3CXPhoneSystem",uri="sip:99@10.1.0.11",response="7a722e44c86904273ff905cbf4611990",nonce="414d535c075e88ce98:08113bc1c3880b5e1c21db75809fb8cc",algorithm=MD5
    Supported: replaces, join, norefersub
    User-Agent: Cisco-CP7940G/8.0
    Content-Length: 266
    Remote-Party-ID: "55" <sip:55@10.1.0.11>;party=calling;id-type=subscriber;privacy=full;screen=yes

    v=0
    o=Cisco-SIPUA 9 0 IN IP4 10.1.0.21
    s=SIP Call
    t=0 0
    m=audio 17004 RTP/AVP 8 0 18 101
    c=IN IP4 10.1.0.21
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    23-Mar-2013 11:43:26.810 [CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE 99@10.1.0.11 tid=54660a8b cseq=INVITE contact=Anonymous@10.1.0.21:5060 / 102 from(wire)
    23-Mar-2013 11:43:26.562 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    Invite-UNK Recv Req INVITE from 10.1.0.21:50918 tid=2443f10e Call-ID=001469f8-1a9e0006-6108db85-1ae1ccbd@10.1.0.21:
    INVITE sip:99@10.1.0.11 SIP/2.0
    Via: SIP/2.0/UDP 10.1.0.21:5060;branch=z9hG4bK2443f10e
    Max-Forwards: 70
    Contact: <sip:Anonymous@10.1.0.21:5060;transport=udp>
    To: <sip:99@10.1.0.11>
    From: "Anonymous"<sip:Anonymous@10.1.0.11>;tag=001469f81a9e00072759b30e-1eb34c63
    Call-ID: 001469f8-1a9e0006-6108db85-1ae1ccbd@10.1.0.21
    CSeq: 101 INVITE
    Expires: 180
    Accept: application/sdp
    Allow: ACK, BYE, CANCEL, INVITE, NOTIFY, OPTIONS, REFER, REGISTER, UPDATE
    Content-Disposition: session;handling=optional
    Content-Type: application/sdp
    Date: Sat, 23 Mar 2013 18:43:06 GMT
    Supported: replaces, join, norefersub
    User-Agent: Cisco-CP7940G/8.0
    Content-Length: 266
    Remote-Party-ID: "55" <sip:55@10.1.0.11>;party=calling;id-type=subscriber;privacy=full;screen=yes

    v=0
    o=Cisco-SIPUA 9 0 IN IP4 10.1.0.21
    s=SIP Call
    t=0 0
    m=audio 17004 RTP/AVP 8 0 18 101
    c=IN IP4 10.1.0.21
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv




    Now, knowing I didn't make any changes to the extension, (the set is now registering on 55, previously it was on 51, and the calls to extension 99 are to VM) I thought this was very perplexing. Especially because I didn't change the username or password on either the 3cx Console, or the configuration file the set pulls from TFTP. So I thought, Ok, since all my other phones get internal calls (at least the Nortel one does within the first 30 minutes of registration), and I can call out which I can't do on this set, the issue must be this extension, so I deleted it, and rebuilt it. Same problem. I abandoned the extension 51 and built it to extension 55, and I get a slightly different response, which I posted above (previously I was only getting the CM102001 error).

    I'm at my wits end here. I am running version 11 and everything is up to date. Does anyone have any suggestions?
     
  2. bigg3522

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    I can mark this as fixed now. I completely uninstalled 3CX and rebuilt it and was still getting the error. So I factory reset the phone, and it came up and worked. Kind of wishing I did that before rebuilding the PBX, but meh... It works now. Only scary part is that I didn't do anything to the phones...
     
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