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Cisco 7960 and voicemail?

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easy

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Jun 21, 2010
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Hi all,

I've just configured 2 Cisco 7960 to work with 3cx. All seems to be working fine except there is no voicemail notification?

How are others achieving this with these units? Should their be a notification on the screen? if so how do ou configure the unit for it?

Any help would be great.

Cheers,
Jeremy
 
Hi Easy,

Do you mean the MWI (Red Light on top of handset)?

If so, I believe you will need the paid license feature and not the free version.

Cheers,

Jonathon
 
Or...apply the Demo code you should have received after downloading 3CX, and go with two concurrent conversations instead of four.
 
I am using the paid edition, but dont get the lamp on the 7960. Other phones (aastra) the lamp comes on, so I think it must be a configuration issue with the 7960?

Any ideas?
 
On some makes of sets you need to datafill the voice mail extension number, like 999.
 
Jeremy,
In the 7960, in your SEP[MACAdress]cnf.xml make sure you have the following:
under the SipLines section
add this line:
<messageWaitingLampPolicy>3</messageWaitingLampPolicy>
reboot your phone and you should have the red lamp come on whenever you have a message.

Koke
 
Hi Koke,

Thanks for the reply.

I am using SEP[MACAddress].cnf files not xml files. I've tried adding it to the SEP[MACAddress].cnf file but no luck. I also tried adding it to the SIPDefault.cnf with no luck either.

The SEP[MACAddress].cnf file looks like...
phone_label: "User"
line1_name: "104"
line1_shortname: "104"
line1_displayname: "104"
line1_authname: "104"
line1_password: "xxxx"
line2_name: "104"
line2_shortname: "104"
line2_displayname: "104"
line2_authname: "104"
line2_password: "xxxx"
line3_name: "104"
line3_shortname: "104"
line3_displayname: "104"
line3_authname: "104"
line3_password: "xxxx"


The sipdefault.cnf file looks like....

image_version: P0S3-08-3-00
# Extension to dial for voicemail
messages_uri: "999"
# Proxy Server
proxy1_address: "192.168.101.17"
proxy2_address: ""
proxy3_address: ""
proxy4_address: ""
proxy5_address: ""
proxy6_address: ""
proxy1_port: 5060
proxy2_port: 5060
proxy3_port: 5060
proxy4_port: 5060
proxy5_port: 5060
proxy6_port: 5060
proxy_register: 1
timer_register_expires: 600
preferred_codec: g711ulaw
tos_media: 5
dtmf_inband: 1
dtmf_outofband: avt
dtmf_db_level: 3
timer_t1: 500
timer_t2: 4000
sip_retx: 10
sip_invite_retx: 6
timer_invite_expires: 180
dial_template: dialplan
tftp_cfg_dir: ""
sntp_server: ""
sntp_mode: directedbroadcast
time_zone: EAST
dst_offset: 1
dst_start_month: April
dst_start_day: ""
dst_start_day_of_week: Sun
dst_start_week_of_month: 1
dst_start_time: 02
dst_stop_month: Oct
dst_stop_day: ""
dst_stop_day_of_week: Sunday
dst_stop_week_of_month: 8
dst_stop_time: 2
dst_auto_adjust: 1
time_format_24hr: 1
dnd_control: 0
callerid_blocking: 0
anonymous_call_block: 0
dtmf_avt_payload: 101
sync: 1
proxy_backup: ""
proxy_backup_port: 5060
proxy_emergency: ""
proxy_emergency_port: 5060
enable_vad: 0
nat_enable: 1
nat_address: ""
voip_control_port: 5060
start_media_port: 16384
end_media_port: 32766
nat_received_processing: 0
outbound_proxy: ""
outbound_proxy_port: 5060
cnf_join_enable : 1
semi_attended_transfer: 1
telnet_level: 1
services_url: ""
directory_url: ""
logo_url: ""
http_proxy_addr: ""
http_proxy_port: 80
dyn_dns_addr_1: ""
dyn_dns_addr_2: ""
dyn_tftp_addr: ""
remote_party_id: 0
call_hold_ringback: 0
stutter_msg_waiting: 0
call_stats: 0
 
Easy,
In your sip conig file try adding this line to define your mailbox. "mailbox:[your_mailbox_number]"
Koke
 
stutter_msg_waiting: 1 may help.
 
Be sure you are running a licensed installation of the 3CXPhonesystem.
Without a license, the MWI function does not work as it is a paid feature.
 
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