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Cisco 7960 and voicemail?

Discussion in '3CX Phone System - General' started by easy, Jan 8, 2011.

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  1. easy

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    Hi all,

    I've just configured 2 Cisco 7960 to work with 3cx. All seems to be working fine except there is no voicemail notification?

    How are others achieving this with these units? Should their be a notification on the screen? if so how do ou configure the unit for it?

    Any help would be great.

    Cheers,
    Jeremy
     
  2. runge

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    Hi Easy,

    Do you mean the MWI (Red Light on top of handset)?

    If so, I believe you will need the paid license feature and not the free version.

    Cheers,

    Jonathon
     
  3. leejor

    leejor Well-Known Member

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    Or...apply the Demo code you should have received after downloading 3CX, and go with two concurrent conversations instead of four.
     
  4. easy

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    I am using the paid edition, but dont get the lamp on the 7960. Other phones (aastra) the lamp comes on, so I think it must be a configuration issue with the 7960?

    Any ideas?
     
  5. leejor

    leejor Well-Known Member

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    On some makes of sets you need to datafill the voice mail extension number, like 999.
     
  6. koke1

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    Jeremy,
    In the 7960, in your SEP[MACAdress]cnf.xml make sure you have the following:
    under the SipLines section
    add this line:
    <messageWaitingLampPolicy>3</messageWaitingLampPolicy>
    reboot your phone and you should have the red lamp come on whenever you have a message.

    Koke
     
  7. easy

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    Hi Koke,

    Thanks for the reply.

    I am using SEP[MACAddress].cnf files not xml files. I've tried adding it to the SEP[MACAddress].cnf file but no luck. I also tried adding it to the SIPDefault.cnf with no luck either.

    The SEP[MACAddress].cnf file looks like...
    phone_label: "User"
    line1_name: "104"
    line1_shortname: "104"
    line1_displayname: "104"
    line1_authname: "104"
    line1_password: "xxxx"
    line2_name: "104"
    line2_shortname: "104"
    line2_displayname: "104"
    line2_authname: "104"
    line2_password: "xxxx"
    line3_name: "104"
    line3_shortname: "104"
    line3_displayname: "104"
    line3_authname: "104"
    line3_password: "xxxx"


    The sipdefault.cnf file looks like....

    image_version: P0S3-08-3-00
    # Extension to dial for voicemail
    messages_uri: "999"
    # Proxy Server
    proxy1_address: "192.168.101.17"
    proxy2_address: ""
    proxy3_address: ""
    proxy4_address: ""
    proxy5_address: ""
    proxy6_address: ""
    proxy1_port: 5060
    proxy2_port: 5060
    proxy3_port: 5060
    proxy4_port: 5060
    proxy5_port: 5060
    proxy6_port: 5060
    proxy_register: 1
    timer_register_expires: 600
    preferred_codec: g711ulaw
    tos_media: 5
    dtmf_inband: 1
    dtmf_outofband: avt
    dtmf_db_level: 3
    timer_t1: 500
    timer_t2: 4000
    sip_retx: 10
    sip_invite_retx: 6
    timer_invite_expires: 180
    dial_template: dialplan
    tftp_cfg_dir: ""
    sntp_server: ""
    sntp_mode: directedbroadcast
    time_zone: EAST
    dst_offset: 1
    dst_start_month: April
    dst_start_day: ""
    dst_start_day_of_week: Sun
    dst_start_week_of_month: 1
    dst_start_time: 02
    dst_stop_month: Oct
    dst_stop_day: ""
    dst_stop_day_of_week: Sunday
    dst_stop_week_of_month: 8
    dst_stop_time: 2
    dst_auto_adjust: 1
    time_format_24hr: 1
    dnd_control: 0
    callerid_blocking: 0
    anonymous_call_block: 0
    dtmf_avt_payload: 101
    sync: 1
    proxy_backup: ""
    proxy_backup_port: 5060
    proxy_emergency: ""
    proxy_emergency_port: 5060
    enable_vad: 0
    nat_enable: 1
    nat_address: ""
    voip_control_port: 5060
    start_media_port: 16384
    end_media_port: 32766
    nat_received_processing: 0
    outbound_proxy: ""
    outbound_proxy_port: 5060
    cnf_join_enable : 1
    semi_attended_transfer: 1
    telnet_level: 1
    services_url: ""
    directory_url: ""
    logo_url: ""
    http_proxy_addr: ""
    http_proxy_port: 80
    dyn_dns_addr_1: ""
    dyn_dns_addr_2: ""
    dyn_tftp_addr: ""
    remote_party_id: 0
    call_hold_ringback: 0
    stutter_msg_waiting: 0
    call_stats: 0
     
  8. koke1

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    Easy,
    In your sip conig file try adding this line to define your mailbox. "mailbox:[your_mailbox_number]"
    Koke
     
  9. voicecom

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    stutter_msg_waiting: 1 may help.
     
  10. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Be sure you are running a licensed installation of the 3CXPhonesystem.
    Without a license, the MWI function does not work as it is a paid feature.
     
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