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Cisco Provision Template Question - Phonebook not found

Discussion in '3CX Phone System - General' started by hweams, Nov 17, 2011.

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  1. hweams

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    I can't seem to get our Cisco SPA (504G and 509G) to retrieve the phone book as defined in the provisioning template (see below). If I change the display name in the template, it's reflected on the phone when I try reprovisioning it. However, when I try to access the phonebook, I either get "Request Failed" or "Searching." The path to the xml file is correctly being written into my specific phone's XML file as:

    http://172.16.10.83:5484/management/provisioning/cisco_phonebook.xml

    A snippet of the phonebook XML file looks like this:
    Code:
    <?xml version="1.0" encoding="utf-8"?>
    <CiscoIPPhoneDirectory>
     <DirectoryEntry>
        <Name>LName FName</Name>
        <Telephone>(555) 555-5555</Telephone>
      </DirectoryEntry>
      ...
    </CiscoIPPhoneDirectory>
    
    I would greatly appreciate any assistance you could provide.

    Thanks,
    Harry
     
  2. davidbenwell

    davidbenwell Active Member

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    open the below location

    C:\ProgramData\3CX\Data\Http\Interface\provisioning

    and let me know the size of your cisco_phonebook.xml file

    if its more then 10k in size then this is your problem. its a limitation of the phone.

    remove some phone book records and ensure the file is no more then 10k and then it will work.
     
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