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Cisco Provision Template Question - Phonebook not found

Discussion in '3CX Phone System - General' started by hweams, Nov 17, 2011.

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  1. hweams

    Nov 9, 2011
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    I can't seem to get our Cisco SPA (504G and 509G) to retrieve the phone book as defined in the provisioning template (see below). If I change the display name in the template, it's reflected on the phone when I try reprovisioning it. However, when I try to access the phonebook, I either get "Request Failed" or "Searching." The path to the xml file is correctly being written into my specific phone's XML file as:

    A snippet of the phonebook XML file looks like this:
    <?xml version="1.0" encoding="utf-8"?>
        <Name>LName FName</Name>
        <Telephone>(555) 555-5555</Telephone>
    I would greatly appreciate any assistance you could provide.

  2. davidbenwell

    davidbenwell Active Member

    Apr 27, 2010
    Likes Received:
    open the below location


    and let me know the size of your cisco_phonebook.xml file

    if its more then 10k in size then this is your problem. its a limitation of the phone.

    remove some phone book records and ensure the file is no more then 10k and then it will work.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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