Cisco SPA 504g owners, I need your help

Discussion in '3CX Phone System - General' started by ZenMasta, May 25, 2016.

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  1. ZenMasta

    ZenMasta New Member

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    Hey guys, looking for anyone willing to try and confirm what is probably a bug.

    3cx support is suggesting that since firmware 7.6.1, that the distinctive ring section in the provision template uses h to define the ringtone name instead of n.

    While in practice this does seem to work but it causes 2 problems:
    1) if you try to answer a call with the headset button, it instantly switches to speakerphone so you have to press the headset button a second time. This happens even if a headset isn't plugged in
    2) the phone itself (via lcd) will appear to be missing all ringtones for any slot where you use h (see attachment)

    I have run several tests to confirm this. Comparing both my custom template as well as the default with making zero changes to the default, as well as factory resetting my device every time I provision.

    Looking for anyone willing to test this with me and compare results. I shouldn't matter what cadence or waveform you are using just as long as you test h vs n

    <Ring1 group="Phone/Ring_Tone">h=Classic-1;w=3;c=1</Ring1>
    <Ring2 group="Phone/Ring_Tone">h=external;w=3;c=2</Ring2>
    <Ring3 group="Phone/Ring_Tone">h=international;w=3;c=3</Ring3>
    <Ring4 group="Phone/Ring_Tone">h=national;w=3;c=4</Ring4>
    <Ring5 group="Phone/Ring_Tone">h=local;w=2;c=1</Ring5>
    <Ring6 group="Phone/Ring_Tone">h=queue;w=2;c=2</Ring6>
    <Ring7 group="Phone/Ring_Tone">h=ivr;w=2;c=3</Ring7>
     

    Attached Files:

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