One common complaint about these phones from clients is the right softkey under the screen is a DND key. It's easily hit, and the status for the extension will sometimes get stuck on in 3CX, where the phone doesn't show DND status on the screen, but the phone will not ring, and calls go to voicemail. I created a new template with the DND section omitted. The DND soft key is still there, and it doesn't change the status of the extension status in 3CX any longer (using *30 and *32 dial codes) but the phone will set itself to DND and ignore incoming calls. This seems to be an acceptable bandaid fix for the time being, because the DND status is very clearly shown on screen and doesn't affect 3CX in any way, but I really want to completely remove the DND option from the soft keys entirely. There is another key called Call Return that's the 5th softkey, accessible by pressing the right arrow from the main screen. Switching DND and Call Return would be acceptable, I just don't know how to do this in the XML template. Does anyone have any insight?