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Solved CNAM showing on caller ID but not callers number external calls

Discussion in '3CX Phone System - General' started by Rory, Apr 3, 2017.

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  1. Rory

    Joined:
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    We are using an unsupported PRI gateway in US. When an external caller calls in the Callers ID Name from CNAM is displayed but where the number should be it is displaying anonymous

    Below is the log from our gateway

    7d:15h:31m:5s INVITE sip:XXXXXXX@XXX.XXX.XXX.XXX;user=phone SIP/2.0
    Via: SIP/2.0/UDP 192.168.141.227;branch=z9hG4bKac1429354410
    Max-Forwards: 70
    From: "LA CALLER" <sip:310XXXXXXX@XXX.XXX.XXX.XXX>;tag=1c1427809960
    To: <sip:XXXXXXX@XXX.XXX.XXX.XXX;user=phone>
    Call-ID: 142780905371200015314@XXX.XXX.XXX.XXX
    CSeq: 2 INVITE
    Proxy-Authorization: Digest username="XXXXX",realm="3CXPhoneSystem",nonce="414d535c0ef290a911:55e8aa2e75dd7aaa1e13ee69dc0cdd84",uri="sip:XXXXXXX@XXX.XXX.XXX.XXX",algorithm=MD5,response="e973da4f2b346e803a2a2e9e737749d2"
    Contact: <sip:XXXX@XXX.XXX.XXX.XXX>
    Supported: em,100rel,timer,replaces,path,early-session,resource-priority,sdp-anat
    Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE
    User-Agent: Audiocodes-Sip-Gateway-CONNECT 100/v.5.60A.028
    Privacy: none
    P-Asserted-Identity: "LA Caller" <sip:310XXXXXXX@XXX.XXX.XXX.XXX>


    This is the log from 3CX

    04/03/2017 8:32:06 AM - L:101.2[Line:10004>>XXXX] got Provisional Recv 180/INVITE from XXX.XXX.XXX.XXX:5060 tid=712e1e71ed1f9845 Call-ID=jErus4YLIafLXU3nxeMNHw..:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;branch=z9hG4bK-524287-1---712e1e71ed1f9845;rport=5060
    Contact: <sip:XXXX@XXX.XXX.XXX.XXX.220:5060>
    To: <sip:XXXX@XXX.XXX.XXX.XXX:5060>;tag=a936fe0d
    From: "LA Caller:LA - RB Test DiD"<sip:XXXXX@XXX.XXX.XXX.XXX:5060>;tag=3f743775
    Call-ID: jErus4YLIafLXU3nxeMNHw..
    CSeq: 2 INVITE User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293) Content-Length: 0

    Does anyone know how I can display the callers number?
     
  2. Rory

    Joined:
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    I now have this working by changing the inbound parameter for "CallerNum" to "From User Part" and this solved the problem.
     
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