Solved Company Logo for Webmeeting Portal

Discussion in '3CX Phone System - General' started by mobilowa, Sep 16, 2017.

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  1. mobilowa

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    I have 3CX v15.5 standard edition

    I configured "Company logo for Webmeeting Portal"
    in Settings - Conferencing

    when I open a new Web Meeting, the logo isn't there. All I get is a placeholder that points to a URL that 404s

    I have port 5001 is open from Internet

    In 3CX Server, logo is saved in below provisioning directory
    C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\byozpkdfnavzxxx\uc.png

    Since port 5001 is open, this logo should synchronized from local 3CX server to 3CX meeting Server

    I installed 3CX with own FQDN and used certificate issued by Active Directory Certificate Services and this certificate is bound to HTTPS 5001 port
    Not from commercial CA


    Does this certificate ( issued by Active Directory Certificate Services ) cause failure of logo synchronization from 3CX server to Web Meeting Server?
    Anyways to overcome this ?


    Below is the logo place holder
    upload_2017-9-16_23-31-34.png
     
    #1 mobilowa, Sep 16, 2017
    Last edited by a moderator: Sep 18, 2017
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @mobilowa

    Please note that in order for your logo to be displayed you need a valid trusted certificate on the server side and https port open. Since you are using a self signed certificate the webmeeting server cannot contact your PBX to retrieve your logo. To overcome the issue you will need to provide the server a valid trusted certificate.
     
  3. mobilowa

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    Is there any way I can complete remove Logo file from 3cx server and leave blank?

    That way I can remove place holder mark from right top corner of Web meeting page .

    This way web meeting page looks nice.
    But I really can't remove this logo file from 3cx server and leave the field blank from admin console. I can update another file. But not remove completely

    Any suggestions. . . Please
     
    #3 mobilowa, Sep 18, 2017
    Last edited: Sep 18, 2017
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Please note that you cannot have the logo blank. You however revert back to the 3CX logo you had before changing it.
    You can do that by navigating to settings / parameters and searching for company_logo and delete the entry by pressing the X on the right of the screen. Please do not change anything else in the parameters as this may result in unpredictable behaviour of the PBX.
     
  5. mobilowa

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    Thanks Resolved . . .
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad it worked for you and thank you for the update
     
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