Is it by design that when on a call (handset or 3cx Softphone), that the 3CX Company Phone book no longer lets you lookup a phone number via the Softphone. You can see the entry in the phone book, but not the number. It used to show, it was usefull if someone was on the phone and you need to tell them another contacts telephone number. The two screen shots attched show when you are not on the phone and you can see the contacts number and when on the phone it doesn't show. Can anyone help?