I have an issue where the phone directory is not updating on the phones. Others have posted on this in the past. http://www.3cx.com/forums/polycom-phone-book-struggles-12616.html#p65229 When I provision a fresh phone, the proper directory comes down, including the new phone. But phones that are in use do not update, unless I format the file system. Reboots do not work. Formatting seems like a lot to have end users do. The above link mentions editing the memory volatility setting in the Polycom Provisioning template. I cannot find this setting. It may be due to the post written for 3CX version 9 (it dates from 2009) and we are running 10. (I searched for Dir.local.volatile.4meg as well as Dir and volatile). We are running 3CX 10.0.22686.2297 and Polycom SP IP 331 phones. What am I missing here? Has this been fixed?