Hi, I have implemented the flowing flow -- Menu -> Welcome Message --> Group Of Agents -> Second Message -> Another group of agents -> Third Message -> Go Back to start I Have implemented in 3CX using Menu Digital Receptionist -> Queue 1 Queue 1 - Welcome Message in Intro , If no answer Queue 2 Queue 2 - Second Messsage in Intro , If no answer Digital Receptionist 2 Digital Receptionist 2 - Third Message, Destination for no or invalid input Queue 1 It Works, with some problems: . Every jump between queues is counted like a abandoned call, so i don't know how many call i have not answer, and the waiting time. What i liked to know is from the perspective of the person that calls me ( the client ) . If there is no agents in Queue 1 , the welcome message will no play. I can resolve making another DR but will complicate more my solutions My questions are: . There are another solution, a better solution to my flow. Should I implement this Call Flow Designer . I have studied CFD, and implementing will reduce the number of DR and queues need , but it not going to solve my problems . With this solution, is possible to have the stats from the point of view of the client.