Solved CONF Button on 3cx Phone

Discussion in '3CX Phone System - General' started by craigreilly, Apr 12, 2018.

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  1. craigreilly

    craigreilly Well-Known Member

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    If in a Conference (extension 700) on a supported Grandstream phone and I hit the "Conf" button on my handset - it hangs up the conference. I see a Trying and a Not Acceptable Here in the Capture logs. I would expect it to perhaps ignore the button press?.

    (Subject should refer to 3CX Supported Phone)
     
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    #1 craigreilly, Apr 12, 2018
    Last edited: Apr 13, 2018
  2. leejor

    leejor Well-Known Member

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    Doing a search seems to indicate that the button is intended for 3 way conferences (3-way call?). You have to Wireshark to confirm, but I suspect, that as-is (maybe it can be re-purposed), it is sending a message that is incompatible with the 3CX conference implementation.
     
  3. craigreilly

    craigreilly Well-Known Member

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    I know about the button and use it for 3-way calls. But in a larger call today using 700, the button was hit by accident and kicked me off the call.
    I was hoping 3cx would respond, as they sometimes do, and think they should take a look at the functionality. o_O
     
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  4. YiannisH_3CX

    YiannisH_3CX Support Team
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    Hello @craigreilly

    This is something i will have to test and see the behaviour so can you please tell which Grandstream phone you are using, what firmware so i can try to replicate?
     
  5. craigreilly

    craigreilly Well-Known Member

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    in my initial test, it was a GS 2170 on latest 3cx FW. 1.0.9.68
    1) Create Conf call using ext 700 (etc)
    2) While on the call, press the 3 people button
    3) call is disconnected
     
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  6. YiannisH_3CX

    YiannisH_3CX Support Team
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    I tried replicating but i was not able to. The phone opens a new line but the conference does not drop. If you press Cancel then the phone is back in the conference. Can you replicate this at will? I tried with a locally provisioned phone and with a STUN provisioned device but i am getting the same behaviour. What version is your PBX?
     
  7. craigreilly

    craigreilly Well-Known Member

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    I see the problem. I hit the button before I announced myself in my testing. So perhaps this is the intended operation.
    Maybe when I kicked myself off the larger call earlier in the day, when I thought I hit the CONF button, perhaps something else happened in my network. Then during my testing, I just wasn't being patient and waiting for the call to completely start.

    Go ahead and close the thread please... :oops:
     
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  8. YiannisH_3CX

    YiannisH_3CX Support Team
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    Thank you for updating the post and sharing your findings
     
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