Conference Call CUts off when using PIN

Discussion in '3CX Phone System - General' started by mcgaryt, Aug 13, 2010.

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  1. mcgaryt

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    Odd problem...on V9, I can create a conference and all works apparently well, just as V8. However, if I add the PIN number feature the call cuts off immediately. I tried from a Polycom (501), Aastra (57i and 53i), and a couple of Grandstreams as well. Also tried to delete the local dialing plan in the 53i and still would not work (so I restored the dial plan).

    Log just shows "call terminated" as though it was normal??

    tim
     
  2. MichaelB

    MichaelB Member
    3CX Support

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    Hi when you enable Conference Pin, you must do the following procedure,
    Call 700, now select any conference ID followed by the Conference Pin.

    So let say Conference ID is 1 and Conference Pin is 2222

    Now I call 700, IVR will tell you to add conference Id -
    Select 1*2222#

    Please you can find more details about Conference in the manual and blog.
    Thanks and Regards
     
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