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Conference Call & Phantom Extension

Discussion in '3CX Phone System - General' started by CSoft, Oct 6, 2008.

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  1. CSoft

    Dec 4, 2007
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    Hi ,

    I’m experiencing the following problems :

    1 - Conference call
    I’m trying to make conference call with no result at all.
    When I call the extension 700 , I get connected, but no audio response comes from the system.
    Before knowing that 700 was the default conferencing extension I had configured the 700 extension to a user
    That I later moved to another extension.

    Here you can find detailed log entries of confernce call ..
    13:02:44.000 Extension::printEndpointInfo [CM505001]: Ext.700: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Conference Place] Transport: [sip:]
    13:02:44.000 CallCtrl::eek:nAnsweredCall [CM503002]: Call(1): Alerting sip:700@;rinstance=b37123023e1cb82c
    13:02:43.546 MediaServerReporting::SetRemoteParty [MS210004] C:1.2:Offer provided. Connection(proxy mode):
    13:02:43.515 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(1): Calling: Ext:Ext.700@[Dev:sip:700@;rinstance=b37123023e1cb82c]

    2 – Phantom Extension
    To solve the previous problem I set the log detail to full, and I found that on startup the server try to register
    Many extensions that I don’t actually have in my extension list (737,738,739,740 ,809 ??) .
    Here following there is a sample of the log .

    13:00:41.812 ExtnCfg::updateContact [CM504001]: Ext.740: new contact is registered. Contact(s): [sip:740@;rinstance=6201371b753c6812/740]

    13:00:40.937 ExtnCfg::updateContact [CM504001]: Ext.739: new contact is registered. Contact(s): [sip:739@;rinstance=4001e56b53213b40/739]

    13:00:40.390 ExtnCfg::updateContact [CM504001]: Ext.738: new contact is registered. Contact(s): [sip:738@;rinstance=5e70f17ade043c1e/738]

    13:00:39.937 ExtnCfg::updateContact [CM504001]: Ext.737: new contact is registered. Contact(s): [sip:737@;rinstance=7701dd2b48767504/737]

    13:00:39.500 ExtnCfg::updateContact [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:700@;rinstance=b37123023e1cb82c/700]

    13:00:37.546 ExtnCfg::updateContact [CM504001]: Ext.809: new contact is registered. Contact(s): [sip:809@;rinstance=f606e932a638ac65/809]

    13:00:37.000 ExtnCfg::updateContact [CM504001]: Ext.805: new contact is registered. Contact(s): [sip:805@;rinstance=6b10f14d573fd04c/805]

    13:00:36.437 ExtnCfg::updateContact [CM504001]: Ext.802: new contact is registered. Contact(s): [sip:802@;rinstance=fd3cec43c344a72b/802]

    My 3CX version is 6.0.806.0 running on windows server 2003.

    Can you help me ? Any suggestion would be appreciated.

    Thank you

    Roberto Fabbri
    C.Soft S.r.l.
  2. avacchet

    Oct 2, 2008
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    Hi, have you set up italian as default language?

    go in system message and set english as default language. i think it's work now.

    let me know, i've solved
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