Conference not sending e-mail

Discussion in '3CX Phone System - General' started by Andre Barbosa, Mar 9, 2018.

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  1. Andre Barbosa

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    Hello,

    I did a quick search on this forum, and did not found any similar problem, so I'm open this one post.

    I'm running a 3CX version 15.5.0, and my system is not sending invite e-mails for any Conference type.

    All other e-mails are working fine.

    Any clue how to troubleshooting or fix this issue?

    Best regards,

    André
     
    Troy Glass likes this.
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Andre Barbosa

    Are you scheduling the conference from the windows client? If so, what is the version of your client?
    You can find the version in client's settings >> Advanced Settings >> About
     
  3. Andre Barbosa

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    Hello Marios,

    I tried using a 3CX client on a MacOS and on Iphone

    MacOS - Version 15.1.1.120

    Iphone: 15.2.12

    thank you,

    André
     
  4. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Andre Barbosa

    The latest clients will handle differently the email sending in compare with the old ones as this functionality has changed in the PBX as well. For example, PBX V15.5 SP2 will send out the email invitations using your own calendaring services while SP3 will use PBX's SMTP.
    Can you please verify what is the exact build of your PBX? You can see the build from the dashboard as shown below.
    upload_2018-3-12_10-25-58.png
     
  5. northfield

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    I'm having the same issue, no emails and no way to get the conference details out to the customer. Professional Perpetual 15.5.8801.3 License
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Please note that currently there is a known issue with Mac clients not sending conference emails which has been addressed and the fix will be included in the next release of the Mac client.
    The issue was also present in the iOS client but the new client has been released today so you can download it from the Apple store.
    Please send me a p.m if you want me to send you the latest BETA Mac client.

    @northfield

    Are you also using Mac or iOS clients?
     
  7. northfield

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    @YiannisH_3CX we are using the Windows Desktop Client. It is sending emails for everything else except conferences.
     
  8. YiannisH_3CX

    YiannisH_3CX Support Team
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    Hello @northfield

    Please check your inbox as i have sent you a p.m regarding what we will need to further look into your issue as we have no other reports of windows clients not sending conference emails.
     
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