Conference to call forward

Discussion in '3CX Phone System - General' started by donbru01, Dec 16, 2014.

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  1. donbru01

    donbru01 New Member

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    Hi at all , i have this issue on V12SP6 .
    My client is 2438 and when out of office call forward to Mobile Phone .All work fine !!
    Same if call incoming from IVR - call reroute to my Mobile Phone
    When i planning a conference call and extension 8890 call me at extension 2438 call dropped , for this reason get from logs "Forwarding disabled by nofwd=1 param"

    Have you ideas?
    Thanx

    SIP/2.0 480 Temporarily Unavailable
    Via: SIP/2.0/UDP 127.0.0.1:40300;branch=z9hG4bK-d8754z-5f17ca32292ac24b-1---d8754z-;rport=40300
    To: <sip:2438@127.0.0.1:5060;nofwd=1>;tag=e24ee47e
    From: "ff"<sip:8890@127.0.0.1:5060>;tag=4c586b3e
    Call-ID: OGRlN2IzNTAwZWUzMTc5OTgxMTZjMjMyZGZiMmNiY2Y.
    CSeq: 2 INVITE
    Warning: 499 3CXCITDC.AXITEASPA.LOCAL "Not available"
    Content-Length: 0
    16-dic-2014 14:29:02.824 SendMsg from <sip:2438@127.0.0.1:5060;nofwd=1>;tag=e24ee47e to "ff"<sip:8890@127.0.0.1:5060>;tag=4c586b3e
    16-dic-2014 14:29:02.811 ~Target=Ext:Ext.2438
    16-dic-2014 14:29:02.803 Call(C:2652) is terminated
    16-dic-2014 14:29:02.785 [CM503020]: Call(C:2652): Normal call termination. Call originator: Conf:8890. Reason: Not available
    16-dic-2014 14:29:02.785 [CM503016]: Call(C:2652): Attempt to reach <sip:2438@127.0.0.1:5060> from Conf:8890 has failed. Reason: No Answer
    16-dic-2014 14:29:02.785 Forwarding disabled by nofwd=1 param
    16-dic-2014 14:29:02.785 RerouteReq
    16-dic-2014 14:29:02.785 ~Route=Dev:sip:2438@10.10.1.1:2394;ob
    16-dic-2014 14:29:02.785 Reason: SIP ;cause=487 ;text="Request terminated, time out"
    16-dic-2014 14:29:01.833 L:2652.1[Conf] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=5f17ca32292ac24b Call-ID=OGRlN2IzNTAwZWUzMTc5OTgxMTZjMjMyZGZiMmNiY2Y.:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP 127.0.0.1:40300;branch=z9hG4bK-d8754z-5f17ca32292ac24b-1---d8754z-;rport=40300
    Contact: <sip:2438@127.0.0.1:5060;nofwd=1>
    To: <sip:2438@127.0.0.1:5060;nofwd=1>;tag=e24ee47e
    From: "ff"<sip:8890@127.0.0.1:5060>;tag=4c586b3e
    Call-ID: OGRlN2IzNTAwZWUzMTc5OTgxMTZjMjMyZGZiMmNiY2Y.
    CSeq: 2 INVITE
    Content-Length: 0
    16-dic-2014 14:29:01.833 SendMsg from <sip:2438@127.0.0.1:5060;nofwd=1>;tag=e24ee47e to "ff"<sip:8890@127.0.0.1:5060>;tag=4c586b3e
    16-dic-2014 14:29:01.832 Provisional response arrived for session 1072881 of Leg L:2652.2[Extn]
    16-dic-2014 14:29:01.832 L:2652.2[Extn] got Provisional Recv 180/INVITE from 10.10.1.1:2394 tid=045a6c269b10510f Call-ID=NDBiMDc4MTc2MGMxYjk3ZWFhNTJjODk4NmQwYzdhZTA.:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP 10.10.4.203:5060;rport=5060;received=10.10.4.203;branch=z9hG4bK-d8754z-045a6c269b10510f-1---d8754z-
    Contact: "Bruno Donetti"<sip:2438@10.10.1.1:2394;ob>
    To: <sip:2438@10.10.4.203:5060>;tag=c519d9e9b88243c8b7d9d44187093cb6
    From: "ff"<sip:8890@10.10.4.203:5060>;tag=c8742d61
    Call-ID: NDBiMDc4MTc2MGMxYjk3ZWFhNTJjODk4NmQwYzdhZTA.
    CSeq: 1 INVITE
     
  2. leejor

    leejor Well-Known Member

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    This sounds like either an extension setting, or a general 3CX setting variable, I would suspect the latter.
    Not having access to a system at the moment I am unable to scan though all of the options.
     
  3. lneblett

    lneblett Well-Known Member

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    You may want to check extension 2438 and insure that the forwarding parameters are set correctly for both internal and external calls. It sounds like you have the external call set correctly given the IVR is forwarding, but the internal may be set differently. I do not know if the conferencing will forward as I have never tried it. There is a setting in the advanced settings to allow for forwarding for ring groups and queues, but it does not indicate anything about conferencing - "ALLOWFWDTOEXTFROMGRP". If set to "1" = will allow, but again I am not sure if applicable to a conference call. I saw nothing specifically addressing the forward of a conference call.
     
  4. donbru01

    donbru01 New Member

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    Call from external to 2438 route to my Mobile
    Call from internal to 2438 route to my mobile
    Call from external to ivr to 2438 route to my mobile
    Call from internal to ivr to 2438 route to my mobile

    I have set allow outgoing call from ivr

    I think this is or issue 3Cx or by design disable how feature
     
  5. lneblett

    lneblett Well-Known Member

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    If I had to guess, this (conference call) is what I refer to as a "system owned" call. As a result it ignores the status of the extension. I suppose this could be by design as the system is then reliant on the user to have their forwarding rules set correctly and I could imagine what might happen if someone accidentally had theirs set to away and send call to voice mail; or even worse, if the system were set to change the status automatically.

    Just a guess on my part.
     
  6. craigreilly

    craigreilly Well-Known Member

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    What is this custom parameter set to?

    ALLOWFWDTOEXTFROMGRP
    Allows members of ring groups and queue to forward calls to external numbers. Requires that the gateway must be able to accept a call ONLY when the callee has answered - Early media OFF.
    Default enabled
    Value 0
     
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