Configuration of Pipecall VOIP Provider

Discussion in '3CX Phone System - General' started by nellyginrich, Mar 20, 2007.

  1. nellyginrich

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    Has anyone any experience of setting this up? I am finding the following problem:
    09:28:46.484 ClientRegs::eek:nFailure Registration of sip:08458900499@sip.pipecall.com has failed; reason=Service Unavailable
    09:28:46.156 ExtLine::Register_ Send registration for "08458900499"<sip:08458900499@sip.pipecall.com>
    09:28:46.156 ExtLine::Register_ Use External IP for device line registration DN='10000' device='Pipecall'
    09:28:45.843 StunClient::process STUN resolved external IP=81.158.65.138:5060 by server 194.221.62.209
    09:28:45.812 StunClient::process Send initial STUN request to 194.221.62.209

    This must be down to the parameters I have set up witihn 3CX.
    Any help will be appreciated. Thanks.
     
  2. 3CXsupport

    3CXsupport New Member
    3CX Staff

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    Hi,

    This may be a stupid question, but is the hostname correct? I cannot get sip.pipecall.com to resolve in DNS.
     
  3. nellyginrich

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    hi there,
    here is what Pipecall publish as their settings:
    SIP server : sip.pipecall.com
    Outbound proxy: nat.sip.pipecall.com

    and they suggest that if you are not behind the NAT change the outbound proxy to reg.nat.sip.pipecall.com

    Thanks for your help.
     
  4. archie

    archie Well-Known Member
    3CX Staff

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    Than open Advanced options for your provider, and set 'Registrar/Proxy Hostname or IP' to be nat.sip.pipecall.com
     
  5. nellyginrich

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    Archie, you are wonderful!!

    I'm sure the solution was very obvious to you, but I'm afraid I find all this stuff new and inpenetrable.

    Thankyou again - you have at least one very appreciative customer!
     
  6. archie

    archie Well-Known Member
    3CX Staff

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    Thank you for kind words :)
    We will issue comprehensive help on all new settings very soon, we just need little more time to finish it.
     

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