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configuration problem: inode telenode titan

Discussion in '3CX Phone System - General' started by edvc, Oct 14, 2008.

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  1. edvc

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    hi, have version 6.1.0 running on a windows 2003 sbs server. i use a inode telenode titan sip trunk and have the following problem:

    i can dial to the <headnumber> and the call is forwarded correctly to the group i defined in the line properties.

    thats what the server logs:

    -- start of log --
    15:43:53.024 Call::Terminate [CM503008]: Call(1): Call is terminated
    15:43:53.008 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:82
    15:43:53.008 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:82
    15:43:53.008 Call::Terminate [CM503008]: Call(1): Call is terminated
    15:43:53.008 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:82
    15:43:30.259 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:14@10.43.0.214:5060
    15:43:30.259 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:82
    15:43:30.243 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:<handynumber>@172.29.183.102:5062
    15:43:21.916 Extension::printEndpointInfo [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:10.43.0.10:5060]
    15:43:21.916 CallCtrl::eek:nAnsweredCall [CM503002]: Call(1): Alerting sip:11@10.43.0.112:2063;line=usfm73f2
    15:43:21.884 Extension::printEndpointInfo [CM505001]: Ext.15: Device info: Device Identified: [Man: Lancom;Mod: VP-100;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [VP-100/ver.3.03.0070] Transport: [sip:10.43.0.10:5060]
    15:43:21.884 CallCtrl::eek:nAnsweredCall [CM503002]: Call(1): Alerting sip:15@10.43.0.215:5060
    15:43:21.884 Extension::printEndpointInfo [CM505001]: Ext.14: Device info: Device Identified: [Man: Lancom;Mod: VP-100;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [VP-100/ver.3.03.0070] Transport: [sip:10.43.0.10:5060]
    15:43:21.884 CallCtrl::eek:nAnsweredCall [CM503002]: Call(1): Alerting sip:14@10.43.0.214:5060
    15:43:21.884 Extension::printEndpointInfo [CM505001]: Ext.13: Device info: Device Identified: [Man: Lancom;Mod: VP-100;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [VP-100/ver.3.03.0070] Transport: [sip:10.43.0.10:5060]
    15:43:21.884 CallCtrl::eek:nAnsweredCall [CM503002]: Call(1): Alerting sip:13@10.43.0.213:5060
    15:43:21.884 Extension::printEndpointInfo [CM505001]: Ext.16: Device info: Device Identified: [Man: Lancom;Mod: VP-100;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [VP-100/ver.3.03.0070] Transport: [sip:10.43.0.10:5060]
    15:43:21.884 CallCtrl::eek:nAnsweredCall [CM503002]: Call(1): Alerting sip:16@10.43.0.216:5060
    15:43:21.884 Extension::printEndpointInfo [CM505001]: Ext.12: Device info: Device Identified: [Man: Lancom;Mod: VP-100;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [VP-100/ver.3.03.0070] Transport: [sip:10.43.0.10:5060]
    15:43:21.884 CallCtrl::eek:nAnsweredCall [CM503002]: Call(1): Alerting sip:12@10.43.0.212:5060
    15:43:21.791 MediaServerReporting::InitEndPoint [MS003005] C:1.6: Failed to create Endpoint: (destination=10.43.0.215)
    EndPoint: ID=00000006@(LOCAL)
    LOGID=C:1.6 Status: MSEP_FAILED
    RTP:10.43.0.10:7008
    RTCP:10.43.0.10:7009
    STUN RTP:0.0.0.0:0
    STUN RTCP:0.0.0.0:0
    Coder:
    NOT SET
    101:telephony-event
    Party ptime:20
    Party RTP:0.0.0.0:0
    Party RTCP:0.0.0.0:0
    Decoders:
    [empty]

    15:43:21.791 MediaServerReporting::InitEndPoint [MS003003] C:1.6: RTCP socket 10.43.0.10:7009 binding failed with error code 10048
    15:43:21.759 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(1): Calling: RingAll82:11Ext.1112Ext.1213Ext.1314Ext.1415Ext.1516Ext.16@[Dev:sip:11@10.43.0.112:2063;line=usfm73f2, Dev:sip:12@10.43.0.212:5060, Dev:sip:13@10.43.0.213:5060, Dev:sip:14@10.43.0.214:5060, Dev:sip:15@10.43.0.215:5060, Dev:sip:16@10.43.0.216:5060]
    15:43:21.666 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:82@10.43.0.10:5060]
    15:43:21.666 Line::printEndpointInfo [CM505003]: Provider:[Inode Telenode Titan] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN2400 MxSF v3.2.8.45 00a0ba00ac60 R3.21 2007-09-14_RFE10808 H323 SIP] Transport: [sip:10.43.0.10:5060]
    15:43:21.666 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:82
    15:43:21.619 CallCtrl::eek:nIncomingCall [CM503001]: Call(1): Incoming call from <handynumber>@(Ln.10000@Inode Telenode Titan) to [sip:82@10.43.0.10:5060]
    15:43:21.275 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:82
    15:43:05.385 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@Inode Telenode Titan
    15:43:05.260 ClientRegs::Register [CM504003]: Sent registration request for 10000@Inode Telenode Titan
    15:39:25.047 evt::CheckIfAuthIsRequired::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:<headnumber>@85.125.192.190:5060;rinstance=73250f754518eb2a SIP/2.0
    Via: SIP/2.0/UDP 212.41.253.181;branch=z9hG4bK96d7.9834fa31.0
    Via: SIP/2.0/UDP 172.29.183.11;rport=5060;branch=z9hG4bK96d7.292fa596.0
    Via: SIP/2.0/UDP 172.29.183.108:5062;branch=z9hG4bK8b5792849
    Max-Forwards: 69
    Record-Route: [sip:212.41.253.181;r2=on;lr=on;ftag=c9e80ae75b31cb7]
    Record-Route: [sip:172.29.183.10;r2=on;lr=on;ftag=c9e80ae75b31cb7]
    Record-Route: [sip:172.29.183.11;lr=on;ftag=c9e80ae75b31cb7]
    Contact: [sip:<handynumber>@172.29.183.108:5062]
    To: [sip:<headnumber>@p1.voip.inode.at]
    From: [sip:<handynumber>@p9.voip.inode.at];tag=c9e80ae75b31cb7
    Call-ID: a5a05cca43ae9e0a2ffb26f6ad13362f@p9.voip.inode.at
    CSeq: 1578803811 INVITE
    Session-Expires: 600
    Supported: timer, replaces
    User-Agent: Patton SN2400 MxSF v3.2.8.45 00A0BA01DDD4 R3.21 2007-05-14 H323 SIP
    P-Preferred-Identity: [sip:<handynumber>@172.29.183.108]
    Content-Length: 0


    15:39:25.047 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE <headnumber>@85.125.192.190:5060 tid=96d7.9834fa31.0 cseq=INVITE contact=<handynumber>@172.29.183.108:5062 / 1578803811 from(wire)
    15:39:09.688 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@Inode Telenode Titan
    15:39:09.609 ClientRegs::Register [CM504003]: Sent registration request for 10000@Inode Telenode Titan
    15:38:11.002 ExtnCfg::updateContact [CM504002]: Ext.98: a contact is unregistered. Contact(s): []
    15:38:11.002 ExtnCfg::updateContact [CM504002]: Ext.*0: a contact is unregistered. Contact(s): []
    15:37:40.956 ExtnCfg::updateContact [CM504002]: Ext.*1: a contact is unregistered. Contact(s): []
    15:35:55.208 evt::CheckIfAuthIsRequired::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:<headnumber>@85.125.192.190:5060;rinstance=2a3a651e0c2f3d6e SIP/2.0
    Via: SIP/2.0/UDP 212.41.253.181;branch=z9hG4bK1e8f.49a59f3.0
    Via: SIP/2.0/UDP 172.29.183.11;rport=5060;branch=z9hG4bK1e8f.08602474.0
    Via: SIP/2.0/UDP 172.29.183.102:5062;branch=z9hG4bK975f0f659
    Max-Forwards: 69
    Record-Route: [sip:212.41.253.181;r2=on;lr=on;ftag=9952f3a17794391]
    Record-Route: [sip:172.29.183.10;r2=on;lr=on;ftag=9952f3a17794391]
    Record-Route: [sip:172.29.183.11;lr=on;ftag=9952f3a17794391]
    Contact: [sip:<handynumber>@172.29.183.102:5062]
    To: [sip:<headnumber>@p1.voip.inode.at]
    From: [sip:<handynumber>@p9.voip.inode.at];tag=9952f3a17794391
    Call-ID: 8b66b7b2b8053bace7a1520d59e44805@p9.voip.inode.at
    CSeq: 1133248335 INVITE
    Session-Expires: 600
    Supported: timer, replaces
    User-Agent: Patton SN2400 MxSF v3.2.8.45 00a0ba00ac60 R3.21 2007-09-14_RFE10808 H323 SIP
    P-Preferred-Identity: [sip:<handynumber>@172.29.183.102]
    Content-Length: 0


    15:35:55.208 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE <headnumber>@85.125.192.190:5060 tid=1e8f.49a59f3.0 cseq=INVITE contact=<handynumber>@172.29.183.102:5062 / 1133248335 from(wire)
    15:35:30.256 evt::CheckIfAuthIsRequired::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:<headnumber>@85.125.192.190:5060;rinstance=2a3a651e0c2f3d6e SIP/2.0
    Via: SIP/2.0/UDP 212.41.253.181;branch=z9hG4bK447.c7aadce2.0
    Via: SIP/2.0/UDP 172.29.183.11;rport=5060;branch=z9hG4bK447.a48912a7.0
    Via: SIP/2.0/UDP 172.29.183.105:5062;branch=z9hG4bK5ea2b4e9f
    Max-Forwards: 69
    Record-Route: [sip:212.41.253.181;r2=on;lr=on;ftag=f39e4f0e9732587]
    Record-Route: [sip:172.29.183.10;r2=on;lr=on;ftag=f39e4f0e9732587]
    Record-Route: [sip:172.29.183.11;lr=on;ftag=f39e4f0e9732587]
    Contact: [sip:<handynumber>@172.29.183.105:5062]
    To: [sip:<headnumber>@p1.voip.inode.at]
    From: [sip:<handynumber>@p9.voip.inode.at];tag=f39e4f0e9732587
    Call-ID: dbcf6c3a77c0047440c1ff2a38db9aa7@p9.voip.inode.at
    CSeq: 1177642191 INVITE
    Session-Expires: 600
    Supported: timer, replaces
    User-Agent: Patton SN2400 MxSF v3.2.8.45 00a0ba011f7f R3.21 2007-05-14 H323 SIP
    P-Preferred-Identity: [sip:<handynumber>@172.29.183.105]
    Content-Length: 0


    15:35:30.256 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE <headnumber>@85.125.192.190:5060 tid=447.c7aadce2.0 cseq=INVITE contact=<handynumber>@172.29.183.105:5062 / 1177642191 from(wire)
    15:35:20.428 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@Inode Telenode Titan
    15:35:20.225 ClientRegs::Register [CM504003]: Sent registration request for 10000@Inode Telenode Titan
    15:35:20.115 CallMgr::eek:nAddIPs IP(s) added:[10.43.0.10]
    15:35:15.475 ExtnCfg::updateContact [CM504001]: Ext.98: new contact is registered. Contact(s): [sip:98@127.0.0.1:40600;rinstance=374654172a422a5d/98]
    15:35:14.303 ExtnCfg::updateContact [CM504001]: Ext.13: new contact is registered. Contact(s): [sip:13@10.43.0.213:5060/13]
    15:35:12.428 ExtnCfg::updateContact [CM504001]: Ext.12: new contact is registered. Contact(s): [sip:12@10.43.0.212:5060/12]
    15:35:12.241 ExtnCfg::updateContact [CM504001]: Ext.16: new contact is registered. Contact(s): [sip:16@10.43.0.216:5060/16]
    15:35:11.897 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@Inode Telenode Titan
    15:35:11.741 ClientRegs::Register [CM504003]: Sent registration request for 10000@Inode Telenode Titan
    15:35:11.241 ExtnCfg::updateContact [CM504001]: Ext.98: new contact is registered. Contact(s): [sip:98@127.0.0.1:40600;rinstance=374654172a422a5d/98]
    15:35:11.241 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:88@10.43.0.10:5060 with contact sip:88@10.43.0.10:5100;user=phone
    15:35:11.241 ExtnCfg::updateContact [CM504001]: Ext.18: new contact is registered. Contact(s): [sip:18@10.43.0.218:5060/18]
    15:35:11.241 ExtnCfg::updateContact [CM504001]: Ext.17: new contact is registered. Contact(s): [sip:17@10.43.0.217:5060/17]
    15:35:11.241 ExtnCfg::updateContact [CM504001]: Ext.15: new contact is registered. Contact(s): [sip:15@10.43.0.215:5060/15]
    15:35:11.241 ExtnCfg::updateContact [CM504001]: Ext.11: new contact is registered. Contact(s): [sip:11@10.43.0.112:2063;line=usfm73f2/11]
    15:35:10.991 FaxCfg::updateContact [CM504009]: Fax Service: changed contact to sip:88@10.43.0.10:5100;user=phone
    15:35:10.944 StunClient::process [CM506002]: Resolved SIP external IP:port (85.125.192.190:5060) on Transport 10.43.0.10:5060
    15:35:10.850 ExtnCfg::updateContact [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=66360838b56f1d50/*1]
    15:35:10.850 ExtnCfg::updateContact [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=9a58d4263409d47d/*0]
    15:35:10.803 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 10.43.0.10:5060
    15:35:10.616 MediaServerConnected [CM112000] Media Server is connected
    15:35:10.194 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [10.43.0.10]
    15:35:10.194 DBA [CM501003]: Connected: Database
    15:35:10.069 CallMgr::Initialize [CM501002]: Version: 6.1.1787.0
    15:35:10.069 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
    15:35:10.069 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
    15:35:10.069 LoadLicenceInfo [CM501010]: License Info: Load Failed
    -- end of log --

    when i try to dial an extension like <headnumber><extension> i reach a tape that tells me this number can not be reached now.

    the server log tells me this:

    -- start of log --
    15:44:26.289 evt::CheckIfAuthIsRequired::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:<headnumber><extension>@85.125.192.190:5060;rinstance=8a1d3b7fb238fd3c SIP/2.0
    Via: SIP/2.0/UDP 212.41.253.181;branch=z9hG4bK5746.509fab63.0
    Via: SIP/2.0/UDP 172.29.183.11;rport=5060;branch=z9hG4bK5746.01f49cd2.0
    Via: SIP/2.0/UDP 172.29.183.105:5062;branch=z9hG4bKeb64ae337
    Max-Forwards: 69
    Record-Route: [sip:212.41.253.181;r2=on;lr=on;ftag=e444546b1cd2e16]
    Record-Route: [sip:172.29.183.10;r2=on;lr=on;ftag=e444546b1cd2e16]
    Record-Route: [sip:172.29.183.11;lr=on;ftag=e444546b1cd2e16]
    Contact: [sip:<handynumber>@172.29.183.105:5062]
    To: [sip:<headnumber><extension>@p1.voip.inode.at]
    From: [sip:<handynumber>@p9.voip.inode.at];tag=e444546b1cd2e16
    Call-ID: 836ee84ceb867172b82492371abadad1@p9.voip.inode.at
    CSeq: 707439583 INVITE
    Session-Expires: 600
    Supported: timer, replaces
    User-Agent: Patton SN2400 MxSF v3.2.8.45 00a0ba011f7f R3.21 2007-05-14 H323 SIP
    P-Preferred-Identity: [sip:<handynumber>@172.29.183.105]
    Content-Length: 0


    15:44:26.289 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE <headnumber><extension>@85.125.192.190:5060 tid=5746.509fab63.0 cseq=INVITE contact=<handynumber>@172.29.183.105:5062 / 707439583 from(wire)
    -- end of log --

    i tried to define a did extension, but it did not work either. e.g. i used the following settings for extension 15:

    name: ff
    did/ddi number/mask: 15
    connect to extension: 15

    i even tried <headnumber>15 for did/ddi number/mask ... same result.

    i found another post related to inode telenode titan, but when it comes to extensions there is an answer missing.

    thanks for your help

    richard
     
  2. edvc

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    no ideas anybody? this is a kill criteria here.

    thanks

    richard
     
  3. FITEC

    Joined:
    Sep 15, 2008
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    did you set the SIP-ID to 15 in the extension (http://www.3cx.com/forums/source-id-problem-which-could-not-be-solved-4819.html#p38255)?
    how could you arrange that calls to your headnumber are forwarded to a extension (i experencied that 0 is appended and have to set 0 as SIP-ID for the receptionist's extension but actually wanto to forward it to a ring group)?
     
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