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Configure 3CX to issue busy (486) signal instead of 603

Discussion in '3CX Phone System - General' started by BigB, May 27, 2011.

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  1. BigB

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    I think 3CX is rejecting calls, with the 603 error message, when the maximum number of concurrent calls is reached. This causes my VOIP provider to play a message that leads the caller ringing my PBX to think the telephones are not working. After speaking to "sipgate.co.uk" I think the solution may be to configure 3CX to provide a busy (486) signal in these circumstances. If I am correct, can anyone let me know how to do this. If not, does anyone have any suggestions how I can ensure my incoming callers get and "engaged" tone when 3cx cannot accept any more calls.

    I have included logs, showing times when problem occurred. I hope this is helpful.

    20:15:36.784 [CM503019]: Call(89): Rejected! Line is 'Busy' because number of simultaneous calls per line xxxxxxxxxxx@(Ln.10000@Sipgate) is limited by Administrator

    I am using version 10 of 3CX, on Vista 32.

    Many thanks
     
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