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Solved configure 3CX trunk for sipgate.de

Discussion in '3CX Phone System - General' started by e23cx, Sep 24, 2017.

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  1. e23cx

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    Hi Team,
    I configured a sip trunk fro sipgate.de. I can make incoming and outgoing calls.
    I can reach my extensions from PSTN by assigned DID, but I if I make call out, CID is always shown as a main trunk number.
    For DIDs I used format : 00492110001
    For CIDs none of the tried formats doesn't work: not 00492110001, not 492110001, not 2110001, not 02110001
    I thought it could be related to SIP TRUNK outbound parameters (P-Preferred Identity : User Part) but I'm not sure which one.
    Anybody who seen this issue before? may be on different SIP trunk providers?
     
  2. e23cx

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    I've just found a workaround for this and want to share this with you!
    I changed "P-Preferred Identity : User Part" value from "OutboundCallerID" to "OutboundLineID"
    and this did the trick :)
     
  3. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    correct in sipgate is "492110001" to be used as outbound caller ID.
     
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