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- Apr 6, 2010
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Edit by MFM: Please avoid using colors and bold where not necessary also please tag your logs in code and /code tags.
hi there,
thanks for taking the time to read.
I have a mitel 5235 sip phones running v7 firmware that I am trying to configure as external extensions on my home network. now I know that Mitel was not one of your supported but I have managed to get 3 extensions working in the office and have these 2 phones for working at home. If it is possible to get it working properly then I would be most grateful otherwise it looks like we will be picking up a Mitel2000 system instead. My issue is one way audio on the external extension. They can hear me, but I cannot hear them.
I have opened all ports and run the firewall checker which passes successfully on the pbx server.
i have taken opened all ports on my Netgear router at home, after trying various combinations of port openings 5060, 5090, 7000-7100 (i changed the end of local port numbering on my pbx server), 9000-9050 and the stun 3489.
This is a log of me trying to call the mailbox (i changed the default from 999 to 500 as 999 is our police and emergency number). The remote extension number, authorisation, logon etc is all 201. The pbx is on SBS2003 at 87.244.76.5 with ports forwarded to internal IP address 192.168.1.6. The IP address of the phone at home is 192.168.1.70
This is the log from the home router/firewall when making the call.
So it looks like I am not recieving the packet on port 9019????
This is the configuration on the Mitel 5235.
Any help or ideas gratefully received! I have spent all the Easter weekend on this so hope there is just something simple.
hi there,
thanks for taking the time to read.
I have a mitel 5235 sip phones running v7 firmware that I am trying to configure as external extensions on my home network. now I know that Mitel was not one of your supported but I have managed to get 3 extensions working in the office and have these 2 phones for working at home. If it is possible to get it working properly then I would be most grateful otherwise it looks like we will be picking up a Mitel2000 system instead. My issue is one way audio on the external extension. They can hear me, but I cannot hear them.
I have opened all ports and run the firewall checker which passes successfully on the pbx server.
i have taken opened all ports on my Netgear router at home, after trying various combinations of port openings 5060, 5090, 7000-7100 (i changed the end of local port numbering on my pbx server), 9000-9050 and the stun 3489.
This is a log of me trying to call the mailbox (i changed the default from 999 to 500 as 999 is our police and emergency number). The remote extension number, authorisation, logon etc is all 201. The pbx is on SBS2003 at 87.244.76.5 with ports forwarded to internal IP address 192.168.1.6. The IP address of the phone at home is 192.168.1.70
Code:
10:38:46.246 [CM503008]: Call(17): Call is terminated
10:38:37.184 Session 12387 of leg C:17.1 is confirmed
10:38:36.903 [CM503007]: Call(17): Device joined: sip:[email protected]:40600;rinstance=e7977758436fcb1d
10:38:36.903 [CM503007]: Call(17): Device joined: sip:[email protected]:5060;transport=UDP
10:38:36.887 [MS210003] C:17.1:Answer provided. Connection(transcoding mode[unsecure]):87.244.76.5:9030(9031)
10:38:36.887 [MS210001] C:17.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40636(40637)
10:38:36.887 Remote SDP is set for legC:17.2
10:38:36.887 [CM505001]: Ext.500: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
10:38:36.887 [CM503002]: Call(17): Alerting sip:[email protected]:40600;rinstance=e7977758436fcb1d
10:38:36.731 [CM503025]: Call(17): Calling Ext:Ext.500@[Dev:sip:[email protected]:40600;rinstance=e7977758436fcb1d]
10:38:36.731 [MS210002] C:17.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7040(7041)
10:38:36.684 [CM503004]: Call(17): Route 1: Ext:Ext.500@[Dev:sip:[email protected]:40600;rinstance=e7977758436fcb1d]
10:38:36.684 [CM503010]: Making route(s) to <sip:[email protected]>
10:38:36.684 [MS210000] C:17.1:Offer received. RTP connection: 192.168.1.70:9018(9019)
10:38:36.684 Remote SDP is set for legC:17.1
10:38:36.668 [CM505001]: Ext.201: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Mitel-5235-SIP-Phone 07.02.00.04 08000F2980DB] PBX contact: [sip:[email protected]:5060]
10:38:36.668 [CM503001]: Call(17): Incoming call from Ext.201 to <sip:[email protected]>
10:38:36.668 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 82.112.132.230:5060;rport=5060;branch=z9hG4bKf2d05b2
Max-Forwards: 70
Contact: "Alun Griffiths - home"<sip:[email protected]:5060;transport=UDP>
To: <sip:[email protected]>
From: "Alun Griffiths - home"<sip:[email protected]>;tag=4bbb0f27-34c-e4a11c2
Call-ID: [email protected]
CSeq: 1758813030 INVITE
Subject: sip phone call
Session-Expires: 1800
Min-SE: 90
Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, REFER, NOTIFY, PRACK, UPDATE
Proxy-Authorization: Digest username="201",realm="3CXPhoneSystem",nonce="414d535c01cb921c56:3508cfed63e85c4a37ec03d7e4ac63c1",uri="sip:[email protected]",response="81b4dd193874b1ddfb69590b28ddc4fc",opaque="",algorithm=MD5
Supported: timer, 100rel, replaces
User-Agent: Mitel-5235-SIP-Phone 07.02.00.04 08000F2980DB
Allow-Events: talk, hold, conference
Content-Length: 0
This is the log from the home router/firewall when making the call.
Code:
Tue, 2010-04-06 09:38:37 - UDP Packet - Source:192.168.1.70,9018 Destination:87.244.76.5,9030 - [3cx rtp rule match]
Tue, 2010-04-06 09:38:37 - UDP Packet - Source:192.168.1.70,5060 Destination:87.244.76.5,5060 - [3cx rule match]
Tue, 2010-04-06 09:38:37 - UDP Packet - Source:192.168.1.70,9018 Destination:87.244.76.5,9030 - [3cx rtp rule match]
Tue, 2010-04-06 09:38:40 - UDP Packet - Source:192.168.1.70,5060 Destination:87.244.76.5,5060 - [3cx rule match]
Tue, 2010-04-06 09:38:40 - UDP Packet - Source:192.168.1.70,9018 Destination:87.244.76.5,9030 - [3cx rtp rule match]
Tue, 2010-04-06 09:38:46 - UDP Packet - Source:192.168.1.70,5060 Destination:87.244.76.5,5060 - [3cx rule match]
Tue, 2010-04-06 09:39:20 - UDP Packet - Source:192.168.1.70,5060 Destination:87.244.76.5,5060 - [3cx rule match]
Tue, 2010-04-06 09:44:21 - UDP Packet - Source:192.168.1.70,5060 Destination:87.244.76.5,5060 - [3cx rule match]
This is the configuration on the Mitel 5235.
Code:
<Parameter Model="5235">
<dhcpenable>0</dhcpenable>
<tftp_config>0</tftp_config>
<pppoe_enable>0</pppoe_enable>
<tftp_task_enable>1</tftp_task_enable>
<boot_version>02.03.02.02</boot_version>
<image_version>R7.2.07.02.00.04</image_version>
<tftp_upgrade>0</tftp_upgrade>
<http_upgrade>0</http_upgrade>
<outbound_state>0</outbound_state>
<local_sip_port>5060</local_sip_port>
<tls_port>5061</tls_port>
<tos>0</tos>
<e802_priority>-1</e802_priority>
<vlan_id>-1</vlan_id>
<host_name>3cx</host_name>
<domain>plato.gsaccountants.com</domain>
<addr_type>0</addr_type>
<hot_line>0</hot_line>
<hot_address>[email protected]</hot_address>
<hot_addr_type>0</hot_addr_type>
<tls_private_url></tls_private_url>
<tls_certificate_url></tls_certificate_url>
<tls_ca_cert_url></tls_ca_cert_url>
<tls_root_cert_url></tls_root_cert_url>
<tls_certificate></tls_certificate>
<tls_ca_cert></tls_ca_cert>
<tls_root_cert></tls_root_cert>
<poundkeydial>1</poundkeydial>
<dialtonekey>12</dialtonekey>
<htmlpuseraccess>1</htmlpuseraccess>
<remote_reboot>1</remote_reboot>
<checkpeercert>0</checkpeercert>
<sipkeepalive>1</sipkeepalive>
<rss_feed>'GS Accountants'</rss_feed>
<blf_pickup>*98</blf_pickup>
<host_ip>135.199.77.12</host_ip>
<video_ip>135.199.77.12</video_ip>
<sntp>pool.ntp.org</sntp>
<time_zone>0</time_zone>
<auth_method>1</auth_method>
<register_expire>7200</register_expire>
<session_timer>1800</session_timer>
<emerg_number></emerg_number>
<emerg_ip>0.0.0.0</emerg_ip>
<emerg_port>5060</emerg_port>
<audio_codec>5</audio_codec>
<audio_pkt_size>20</audio_pkt_size>
<video_codec>0</video_codec>
<dtmf_type>0</dtmf_type>
<dtmf_payload>101</dtmf_payload>
<advisorymsg>0</advisorymsg>
<reasons>0</reasons>
<other_reason></other_reason>
<do_not_disturb>0</do_not_disturb>
<noans_fwd_mode>0</noans_fwd_mode>
<try_ring_nums>10</try_ring_nums>
<noans_fwd_addr></noans_fwd_addr>
<beep_on_hold>1</beep_on_hold>
<on_hold_alert>60</on_hold_alert>
<system_mode>0</system_mode>
<pppoe_login></pppoe_login>
<pppoe_passwd>******</pppoe_passwd>
<callCountIn>10</callCountIn>
<callCountOut>35</callCountOut>
<discovery>0</discovery>
<pbIndex>0</pbIndex>
<adminId>admin</adminId>
<admin_dispname>Administrator</admin_dispname>
<admin_passwd>923e325e16617477e457f6a468a2d6df</admin_passwd>
<busy_fwd_mode>0</busy_fwd_mode>
<busy_fwd_addr></busy_fwd_addr>
<always_fwd_mode>0</always_fwd_mode>
<always_fwd_addr></always_fwd_addr>
<pcport>0</pcport>
<lanport>0</lanport>
<lcd>17</lcd>
<lcd_brightness>5</lcd_brightness>
<rdkw1></rdkw1>
<rdringtype1>0</rdringtype1>
<rdvmail1>0</rdvmail1>
<rdblock1>0</rdblock1>
<rdkw2></rdkw2>
<rdringtype2>0</rdringtype2>
<rdvmail2>0</rdvmail2>
<rdblock2>0</rdblock2>
<rdkw3></rdkw3>
<rdringtype3>0</rdringtype3>
<rdvmail3>0</rdvmail3>
<rdblock3>0</rdblock3>
<rdkw4></rdkw4>
<rdringtype4>0</rdringtype4>
<rdvmail4>0</rdvmail4>
<rdblock4>0</rdblock4>
<rdkw5></rdkw5>
<rdringtype5>0</rdringtype5>
<rdvmail5>0</rdvmail5>
<rdblock5>0</rdblock5>
<dtringtype1>0</dtringtype1>
<dtringtype2>0</dtringtype2>
<dtringtype3>0</dtringtype3>
<dtringtype4>0</dtringtype4>
<dtringtype5>0</dtringtype5>
<dtringtype6>0</dtringtype6>
<dtringtype7>0</dtringtype7>
<dtringtype8>0</dtringtype8>
<dtringtype9>0</dtringtype9>
<dtringtype10>0</dtringtype10>
<dtringtype11>0</dtringtype11>
<dtringtype12>0</dtringtype12>
<http_task_enable>1</http_task_enable>
<https_task_enable>0</https_task_enable>
<httpport>80</httpport>
<httpsport>443</httpsport>
<telnet_task_enable>1</telnet_task_enable>
<voicemail_ringnum>4</voicemail_ringnum>
<gruu_ctl>0</gruu_ctl>
<proxyrequire_ctl>1</proxyrequire_ctl>
<fwEnable>0</fwEnable>
<fwWanurl></fwWanurl>
<sym_udp>0</sym_udp>
<stunip>stun.3cx.com</stunip>
<fwWanDurl>87.244.76.5</fwWanDurl>
<fwMode>0</fwMode>
<start_port>9000</start_port>
<end_port>9049</end_port>
<multi_user_enable>0</multi_user_enable>
<upgrade>0</upgrade>
<bksrvtm>3</bksrvtm>
<ntfcfg>0</ntfcfg>
<lancode>en_GB</lancode>
<tonecode>US</tonecode>
<dsmode>1</dsmode>
<dsmonth>3</dsmonth>
<dsweek>2</dsweek>
<dsday>1</dsday>
<dsemonth>11</dsemonth>
<dseweek>1</dseweek>
<dseday>1</dseday>
<ds_transition_time>2</ds_transition_time>
<flashVer>201</flashVer>
<http_download></http_download>
<tftp>192.168.1.11</tftp>
<downloadtype>1</downloadtype>
<dialpl></dialpl>
<gtEnable>0</gtEnable>
<dtimer>3</dtimer>
<autoanswer>0</autoanswer>
<ringPitch>0</ringPitch>
<keysys_enable>0</keysys_enable>
<snmp>0</snmp>
<srtp>0</srtp>
<pkDescription>
<Key Line="25" Fea="6" Des="Line 1" Addr="" Addr2="" Mode="1" Mode2="1" UserID="201"></Key>
<Key Line="26" Fea="7" Des="Line 2" Addr="" Addr2="" Mode="1" Mode2="1" UserID="201"></Key>
<Key Line="27" Fea="8" Des="Line 3" Addr="" Addr2="" Mode="1" Mode2="1" UserID="201"></Key>
<Key Line="28" Fea="9" Des="Line 4" Addr="" Addr2="" Mode="1" Mode2="1" UserID="201"></Key>
<Key Line="29" Fea="10" Des="Line 5" Addr="" Addr2="" Mode="1" Mode2="1" UserID="201"></Key>
<Key Line="30" Fea="11" Des="Line 6" Addr="" Addr2="" Mode="1" Mode2="1" UserID="201"></Key>
<Key Line="31" Fea="12" Des="Line 7" Addr="" Addr2="" Mode="1" Mode2="1" UserID="201"></Key>
<Key Line="32" Fea="13" Des="Line 8" Addr="" Addr2="" Mode="1" Mode2="1" UserID="201"></Key>
<Key Line="33" Fea="2" Des="Call logs" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="34" Fea="3" Des="Advisory " Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="35" Fea="4" Des="Headset " Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="36" Fea="19" Des="Weather" Addr="http://weather.yahooapis.com/forecastrss?p=CAXX0343" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="37" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="38" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="39" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="40" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="41" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="42" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="43" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="44" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="45" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="46" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="47" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
<Key Line="48" Fea="0" Des="" Addr="" Addr2="" Mode="1" Mode2="1" UserID=""></Key>
</pkDescription>
<webdialurl></webdialurl>
<cw_tone>1</cw_tone>
<missedcallsctl>1</missedcallsctl>
<callforwardctl>1</callforwardctl>
<lcdbacklightctl>1</lcdbacklightctl>
<time_format>1</time_format>
<csta_enable>0</csta_enable>
<csta_passwd>******</csta_passwd>
<cfg_poll_timer>1440</cfg_poll_timer>
<reboot_phone>1</reboot_phone>
<firmware_timer>1440</firmware_timer>
<firmware_abs_timer_hr>23</firmware_abs_timer_hr>
<firmware_abs_timer_min>59</firmware_abs_timer_min>
<firmware_abs_enable>1</firmware_abs_enable>
<installer_passcode></installer_passcode>
<user_passwd>5d41402abc4b2a76b9719d911017c592</user_passwd>
<web_logo1><img src="http://edocs.mitel.com/DB/SIPhelp2_files/mitel_logo.gif" alt="Mitel" width="143" height="43" hspace="0" align="left" /></web_logo1>
<sip_mode>sip</sip_mode>
<voicemail_key>87.244.76.5</voicemail_key>
<html_enable>1</html_enable>
<html_filename></html_filename>
<facDef>90</facDef>
<user_list>
<User State="1" ID="201" DispName="Alun Griffiths - home" Pwd="201" AuthName="201" Realm="" RegSvr="87.244.76.5" RegPort="5060" RegScheme="2" ProxySvr="87.244.76.5" ProxyPort="5060" ProxyScheme="2" VMSvr="87.244.76.5" VMPort="5060" VMScheme="2" OutSvr="87.244.76.5" OutPort="5060" OutCtr="1" Ring="1" Line="0" EventSvr="" EventPort="5060" EventScheme="2" NatMode="1" NatType="stun" NatIp="1" BlfGroup=""></User>
</user_list>
<ipadr>192.168.1.70</ipadr>
<ipgateway>192.168.1.1</ipgateway>
<ipmask>255.255.255.0</ipmask>
<dhcpLease>0</dhcpLease>
<dhcpT1>0</dhcpT1>
<dhcpT2>0</dhcpT2>
<dhcpSrv>0.0.0.0</dhcpSrv>
<ipdns>192.168.1.1</ipdns>
<ipscddns>212.9.0.135</ipscddns>
<cfg_version>R7.2</cfg_version>
<answered_calls>******</answered_calls>
<missed_calls>******</missed_calls>
<made_calls>******</made_calls>
</Parameter>