Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Confused on how to setup FAX

Discussion in '3CX Phone System - General' started by Jimstigator, Dec 21, 2012.

Thread Status:
Not open for further replies.
  1. Jimstigator

    Joined:
    Dec 21, 2012
    Messages:
    18
    Likes Received:
    0
    Hey there!

    Recently implemented a 3CX system and love it. All is well with the exception of FAX. I am able to receive fax to email, but can't seem to figure out how to get FAX capabilities working on a large office printer (Kyocera 5550). Any advice? The help guides are pretty skimpy in this area.

    Thanks!
    Jim
     
  2. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    As far as T.38 works in your environment (you can use built-in FAX-to-email service) then...

    If "large office printer (Kyocera 5550)" supports T.38 and SIP - configure it as a FAX extension.
    If does not support (has pure analogue interface)... then try to find FXS(ATA) gateway which will do T.38 and SIP for this device and then connect it(the gateway) as a FAX extension.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Jimstigator

    Joined:
    Dec 21, 2012
    Messages:
    18
    Likes Received:
    0
    Thanks! I will give this a shot.
     
Thread Status:
Not open for further replies.