Connecting my mobile remotley

Discussion in '3CX Phone System - General' started by GBond, Sep 7, 2015.

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  1. GBond

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    Hi
    since I upgraded to Ver.14 I can not get my mobile to connect once I am off my local network
    it goes "On Hook" but just keeps saying its "connecting" I am using port 5061 as my default sip port on the PBX and think I have set up all the required firewalling etc & the 3cx tunnel but I just cant get it to work.(also the dns srv record)

    Can anyone give me a clue what I need to check?
     
  2. Saqqara

    Saqqara Active Member

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    Have you upgraded the IOS 3CXPhone to version 14.

    Have you setup spilt DNS ? If so, does the IP address point to the firewall external IP address - http://www.3cx.com/docs/creating-fqdn-split-dns/

    You have reprovisioned your mobile by sending the welcome email and installed the config file

    Have you checked you have opened all the required ports - http://www.3cx.com/docs/firewall-router-configuration-voip/

    What is the result of the firewall checker ?
     
  3. leejor

    leejor Well-Known Member

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    If it indicates "on-hook", then you are registered and should be able to make, and receive calls. The "connecting" is the Presence status and requires additional port(s) to be open.

    http://www.3cx.com/docs/3cx-phone-system-v14-ports/
     
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