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Connection is distorted

Discussion in 'Windows' started by Joepie, Sep 16, 2010.

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  1. Joepie

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    When phoning, the connected called person's goes on and off for sometimes a few seconds, for sometimes a longer period. What could be the case?

    (Until a few days ago 3CX Phone functioned quite well) Did not do anything peculiar at the time.
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    What it means "goes off"? Audio missing, video missing or both?
     
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  3. leejor

    leejor Well-Known Member

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    Is this going through the 3CX PBX or directly to a VoIP provider? If through 3CX, are other extensions experiencing the same problems? If directly to a VoIP provider, have you tried using the PC at a different location (high speed connection)?
     
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