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Constant listening in

Discussion in 'Ideas' started by S3GG, Feb 23, 2017.

  1. S3GG

    Feb 23, 2017
    Likes Received:

    Manager users have complained about listen in being somewhat restricted. What they'd ideally like is to be able to listen in to someone at any time as opposed to just when they're on a call.

    This way they don't have to constantly go to listen in for every call and would be able to listen in to every conversation from start to finish.
  2. voiptoys

    voiptoys Active Member

    Feb 13, 2013
    Likes Received:
    This can be done through the 3CX Call Control API. We could monitor for new calls and automatically invoke the listen feature for managers. We would need to discuss the specific requirements to determine which calls should be monitored, and what to do if multiple agents are on the phone at the same time.
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