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contact centre

Discussion in '3CX Phone System - General' started by spnetworks, Feb 19, 2013.

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  1. spnetworks

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    hi can someone help clarify

    Can the contact centre application have agents logged into multiple queues at the same time but with different skill sets? I am replacing a BCM with contact centre but it looks like I can’t meet some of the requirement.
    Anyone any ideas please please
     
  2. GManNAtl

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    Yes, but it is very limited. You can make a que a "priority que", but there are no granular controls per agent. I am REALLY hoping that some work will go into the CC in a very near version.
     
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