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Contact Options

Discussion in '3CX Phone System - General' started by adminbod, Jul 27, 2016.

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  1. adminbod

    Joined:
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    In the Contact Options there's a way to add the Group/Queue/DID name to the CLI...

    Is there a way to select which will one will get added - Group/Queue name OR DID?

    having the Group/Queue name AND the DID of the Group/Queue AND the callers CLI is just too much info scrolling on the phone display

    Personally, I just need the Queue name followed by the callers CLI - the DID of the queue doesn't mean anything to our call centre agents.

    cheers...
     

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  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    If the DID name is not of importance, you could always leave it blank in the DID Inbound rule.
     
  3. Sopock

    Sopock Member

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    Selection of names in Caller ID

    Phonebook display could be improved by adding options to display only first letter of first name :idea:
    best way would be to add check boxes for selection :?: Append/prepend can be in menu...
     
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