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Contact sync

Discussion in 'CRM / Helpdesk / App Integration' started by tvdir, Mar 29, 2017.

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  1. tvdir

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    Feb 17, 2017
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    Hi

    Is there an easy way to synchronize contacts from an external application or database (MySQL/MSSQL/...) directly with the 3CX phonebook?

    Currently, we use ODBC to import contacts. The problem is that if a contact gets updated in our CRM, it remains unchanged in the 3CX phonebook and we need to update it manually there.

    Another problem is that when a contact is created in our CRM, it is only added in the 3CX phonebook upon the second inbound call from that number.
    I know we can use click2call for outbound calls to contacts who do not exist yet in the 3CX phonebook, but it is much more user-friendly when the phonebook is in sync.

    It would be nice if we could sync daily or weekly.
     
  2. Enis

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    Hi,
    Have you found a way to do this?
     
  3. tvdir

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    Not yet... Anyone else?
     
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