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Contacts information not saved

Discussion in 'iOS' started by DanielM, Apr 25, 2017.

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  1. DanielM

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    Hi guys,
    Since last update if I am trying to edit an existing contact the information remains unchanged, especially the mobile number.
    Also another issue that we encountered is that the name of the caller is not pulled from the database - used match exactly or match 10 or 9 numbers. Still not working.
    Anyone else having same issue?
     
  2. DanielM

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    Can't edit/ delete/ remove a number from Phone field. Only adding/ edit another number in Mobile2 field is working correctly.
     
  3. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Daniel, thanks for feedback

    Daniel, for the second question (the Phone field) - which PBX version are you using? Please specify also the Service Pack number. I tried two PBX versions - on one happen, on the other one no, so I want to have a double check from you.

    For the first question (caller Id not pulled from database), sorry, I don't understand. Cand you describe what are you doing (make a call, have an incoming call, editing a contact...)
    Thanks
     
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  4. DanielM

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    Hi Vali and thank you for your answer.
    The 3CX iOS client version is 15.2.5.163 and the PBX version is 15.0.0 - I do not see any service pack number listed.

    For the first question - when a call is received the caller name is displayed in the first place, also displayed as missed call, but if I'm navigating to the Recents tab, there is only the number without the name.

    Thank you.
     
  5. Vali_3CX

    Vali_3CX Well-Known Member
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    OK, I will update this tomorrow (I'm not at work right now so I cannot check properly).
    However, I can confirm there is a bug with the Phone number, as you described, and it seems to be related with editing only - when I created a new contact all fields seems OK.
    Thanks again!
     
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  6. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Daniel
    I've checked, we had these issues on our "to fix" list, but somehow we missed them (they are pretty old ones, honestly).
    Well, bottom line - we fixed them (15.2.6.176) so the next Beta and the official release should work OK.
    Thank you very much for spotting them!
    vali
     
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  7. DanielM

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    Thank you Vali !
     
  8. Vali_3CX

    Vali_3CX Well-Known Member
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    Hi Daniel
    We just uploaded today a new beta, so please try it via TestFlight to see if it's working properly,
    Thanks
    vali
     
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