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Cool down period after calls?

Discussion in '3CX Phone System - General' started by Sean Williams, Feb 26, 2018.

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  1. Sean Williams

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    Hi all,

    After an extension has hung up from a call, is it possible to keep their status as 'busy' for a predefined time period (2 mins for example) so that the agent can ensure they have completed their job?

    This will ensure no internal or external calls will get to them for a short time.

    This is known as a 'cool down' period in some contexts.
     
  2. Saqqara

    Saqqara Well-Known Member

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    #2 Saqqara, Feb 26, 2018
    Last edited: Feb 26, 2018
    Sean Williams likes this.
  3. mixig

    mixig Active Member

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    It can be done even for internal calls if someone is calling virtual number of the queue
    @sean; as Saqqara said you must have PRO or ENT license (and use wrap up time feature)
     
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