Crash (segfault) on 3CX v15.5 Build 15.5.6354.2

Discussion in '3CX Phone System - General' started by Kaj, Nov 27, 2017.

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  1. Kaj

    Kaj

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    Hi,

    After what we thought was rigorous testing we put our new 3CX deployment into production use but on the first day it has segfaulted, dropping in-progress calls and needing services restarted.

    I have seen a few threads about the main 3CXPhoneSystem01.service segfaulting although the posts don't seem to contain any resolutions, so I figured I'd post this, and perhaps an admin would like a core dump for further analysis?

    Version: Build 15.5.6354.2
    Platform: Debian 8.9 running on VMware
    Prior Activity: Seemed to be two incoming calls active at the time of the crash

    Syslog:

    Nov 27 11:05:59 3cx kernel: [6438872.495701] 3CXPhoneSystem[20332]: segfault at 1158 ip 00007f94dabdb590 sp 00007f94c6ffc038 error 4 in libresip-1.10.so[7f94daa69000+25a000]
    Nov 27 11:05:59 3cx systemd[1]: 3CXPhoneSystem01.service: main process exited, code=killed, status=11/SEGV
    Nov 27 11:05:59 3cx systemd[1]: Unit 3CXPhoneSystem01.service entered failed state.
    Nov 27 11:08:48 3cx systemd[1]: Stopping 3CX PhoneSystem 01 IVR Server...
    Nov 27 11:08:48 3cx systemd[1]: Stopping 3CX PhoneSystem 01 Queue Manager Server...
    Nov 27 11:08:54 3cx systemd[1]: Starting 3CX PhoneSystem 01 SIP Server...
    Nov 27 11:08:54 3cx systemd[1]: Started 3CX PhoneSystem 01 SIP Server.

    There is a coredump at /var/lib/3cxpbx/core that I could send to an admin together with anything else needed. Let me know.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Kaj

    If you have the ability i would recommend opening a ticket with our support department so they can take a look at the files and better determine why the service is crashing. If you do not have an active support perhaps your re-seller can open a ticket for you.
     
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