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Create Queue with only mobile numbers - After-hours/OnCall

Discussion in '3CX Phone System - General' started by s4f3r, Feb 1, 2017.

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  1. s4f3r

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    I am attempting to set up a queue for our after-hours on-call workers. Because I want it to ring their mobile devices first I created a 2nd extension for the users with only the mobile number configured. If I set it to "Ring my mobile simultaneously" the calls ring through, but the caller ends up in the voicemail of the first user in the queue. I am looking to have it do a rebound so that the user can confirm the call before the system will connect the caller. Since there are no phones registered for the user if I don't have the "Ring my mobile simultaneously" option enabled the system says there are no agents available and hangs up. This is currently working fine on our old Asterisk-based system, but I am having a hard time replicating the configuration on the 3CX side.
     
  2. supplenta

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    I'd be keen on finding out if you can do this!
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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  4. Sander Foekema

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    Hi,

    You can add the mobile number directly in the queue with the option ''add external agent number'' you can find this option under agents.

    the system create a virtual extension number to enable this feature
     
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