viperit said:Hi,
Yes I am looking at ways for someone to be able to get back to a page originator and provide a feature that a clients old PBX system had and no other appears to have.
Thanks,
Tom
viperit said:Hi,
Hopefully this will clear things up:
Inbound call from person A is answered by person B
Person A asks to speak to person C
As person C is not at their desk person A is put on hold and person B pages for person C to pickup
In the old system person C would go to any phone dial ## and this would automatically put them through to person B (without them needing to remember who the person B is - important in a nosiy factory environment)
On the old system person C would then either agree to take person A's call or ask for a message to be taken by person B.
Any ideas appreciated.
Thanks,
Tom
viperit said:Hi,
I'm not sure how the system knows the details about who paged or how to connect a call when a key code is connect. We are just trying to achieve a function that was on the old system. I'm open to other suggestions if anyone comes up with options other than telling the person who announces the page to tell people to dial their extension number as it often can't be heard in the factory.
Thanks,
Tom
viperit said:Hi,
I may not have explained the idea very well in the previous post so I thought I would re-write it.
OK the scenario is this:
Mary wants Bob to call her, Bob works in the warehouse and doesn't have his own phone. Mary dials the company paging number and announces for Bob to answer the phone. Bob is at the far end of the warehouse and walks to the nearest phone to him, dials a predefined number (in this case ##) and is put through to Mary. Until Bob answers the page no other pages are possible.
Has anyone any tips on how this maybe accomplished with 3CX?
Thanks,
Tom
viperit said:Hi,
I would suspect that there should be a timeout if the page is not answered within a defined time limit (you could make this an option in 3CX). In 3CX there could be two paging options to facilitate a feature such as this. Or somekind of call queue/hunt group
Thanks,
Tom
viperit said:Timeout so that if it isn't answered within "x" minutes the page is dropped and free for use again. In theory if it is left open for more than a few minutes it will probably be forgotten about anyway.
I'm just trying to meet criteria set out for me - it sounds like a reasonable request for a feature it's just whether or not it can be done within the current system via programming or whether I need to look for an external fix.
Thanks,
Tom
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