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Credentials error in logs

Discussion in '3CX Phone System - General' started by thames, Sep 5, 2011.

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  1. thames

    thames New Member

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    Hi Folks

    This is threatening to lose me even more hair than I have already! ;)

    Looking at the logs I continually see this error and I have absolutely no idea how to find the problem, let alone fix it. I've checked all my usernames and passwords for each extension and they all appear to be correct. The auth and password for the gateways are working and both SKYPE and OrbTalk are registered and idle.

    Can anyone throw light on where to look for this error?

    10:49:53.352 [CM102001]: Authentication failed for SipReq: REGISTER 127.0.0.1:5060 tid=a173a83e25310f2f cseq=REGISTER contact=10001@127.0.0.1:6062 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    10:49:31.935 [CM102001]: Authentication failed for SipReq: REGISTER 127.0.0.1:5060 tid=47101533282bf018 cseq=REGISTER contact=10001@127.0.0.1:6062 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    10:49:28.594 Currently active calls [none]
    10:49:10.411 [CM102001]: Authentication failed for SipReq: REGISTER 127.0.0.1:5060 tid=b25e5311c40de640 cseq=REGISTER contact=10001@127.0.0.1:6062 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    10:48:56.592 Currently active calls [none]
    10:48:48.893 [CM102001]: Authentication failed for SipReq: REGISTER 127.0.0.1:5060 tid=c654cc15f01ec66b cseq=REGISTER contact=10001@127.0.0.1:6062 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    10:48:27.354 [CM102001]: Authentication failed for SipReq: REGISTER 127.0.0.1:5060 tid=51257c65015ff803 cseq=REGISTER contact=10001@127.0.0.1:6062 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

    Cheers
    Chris
     
  2. SY

    SY Well-Known Member
    3CX Support

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    First check:
    netstat -ano
    It shows list of all TCP/UDP ports which are used by processes running on local host.
    Then locate process which uses 6062 and then decide whether to stop it or reconfigure.
     
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  3. thames

    thames New Member

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    Hi SY

    Here it is:
    Proto Local Address Foreign Address State PID
    UDP 0.0.0.0:6062 *:* 3292

    I have absolutely no idea why that port is in use on the Windows 7 machine... any ideas?

    Cheers
    Chris
     
  4. SY

    SY Well-Known Member
    3CX Support

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    UDP 0.0.0.0:6062 *:* 3292
    Selected part of the line specifies PID (process identifier)
    You can find it in the list of processes (see Task Manager)
     
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