CTI mode cant answer calls

Discussion in 'Windows' started by teldotnet, Jun 15, 2015.

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  1. teldotnet

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    Hi, using 12.5 phone system and 3cxphone with yealink handsets (latest s/w rev). All phones are remote from the system (ie 3cx in datacentre). Everything works ok, I can make and receive calls on the handset and can do so ok in 3cxphome mode, but in CTI mode I cant answer any calls (answer button greyed out) but can decline or transfer calls ok.

    Can others answer calls in CTI mode using remote extensions like our setup?
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    As per documentation CTI mode is to be used with local extensions only.
     
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