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CTI mode

Discussion in '3CX Phone System - General' started by Melvin_XIII, Nov 7, 2016.

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  1. Melvin_XIII

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    Oct 25, 2016
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    Hello,
    I have a bunch of yealink W56P controlled for multiple 3CX CTI Phones on multiple desktops.
    I have two issues:
    1. Hold after dialling. When I dial a number on the 3CX Phone in CTI Mode and answer the Yealink W56P to place the call I am on hold for the first 4-8 seconds. Why is this. Is it possible to change this. I would like it to start ringing immediately.
    2. Is there no assisted transfer in CTI Mode? I know it is possible to conduct an assisted transfer from the W56P but I would like to do this from the softphone. If this isn't possible, are there any workarounds?
    Thanks for your help.
     
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