The 3CX Call Reporter is, shall we say, lacking. In a way it's worse than nothing, because it shows that the data is there, but just out of reach. I've spent some time searching here and on Google, but so far haven't found anything that shows how to get at the raw call log data or to get a useful report out of the 3CX Call Log exports. (What the heck was 3CX thinking?!) I'm hoping that someone out there has already figured out how to get the Call Reporter to save all calls withing a date range to a file, pull it into Excel or Crystal Reports or SOMETHING, and then spit out some useful information. I've looked at the CSV files, and will attempt to get Excel to digest them, but they look to be a mess. I know that the the lack of decent call reporting will be a deal breaker with some customers. How can I tell them, "You should add a new line, you're maxing out your existing ones for 30 minutes a day." or answer the question, "How many hours a day is Bob on the phone, and how many calls a day is he making?" or give them a report they can compare against what their service provider bills them for? I don't want to reinvent the wheel, so I'm hoping someone might be willing to reply back, and share what they've worked out. Thanks much!