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Hello,
I am trying to configure an XML template for Call Journaling which I copied below. It says to see the Zoho and Freshdesk templates for an example of this but when I look at those templates I do not not see any ReportCall Scenarios. Can you please provide an example of how I can set this up and send the variables that are mentioned below to the custom API. Thank you.
Call Journaling
3CX PhoneSystem supports reporting external calls to CRM. To support call journaling one needs to create scenario with a reserved name “ReportCall”. You can skip <Rules/> and <Outputs/> nodes. In this scenario one can use additional variables:
I am trying to configure an XML template for Call Journaling which I copied below. It says to see the Zoho and Freshdesk templates for an example of this but when I look at those templates I do not not see any ReportCall Scenarios. Can you please provide an example of how I can set this up and send the variables that are mentioned below to the custom API. Thank you.
Call Journaling
3CX PhoneSystem supports reporting external calls to CRM. To support call journaling one needs to create scenario with a reserved name “ReportCall”. You can skip <Rules/> and <Outputs/> nodes. In this scenario one can use additional variables:
- CallType - Type of a call, can be Inbound, Outbound, Missed, Unanswered
- Number - external contact number dialed or calling
- Name - external contact display name dialed or calling how it is known inside 3CX PhoneSystem
- Agent - number of 3CX PhoneSystem extension handling the call
- Duration - duration of a call in a format hh:mm:ss
- DateTime - Local start time of a call formatted in 3CX PhoneSystem culture.
- CallStartTimeUTC - UTC start time of a call as an object which can be formatted as user wants.
- CallStartTimeLocal - Local start time of a call as an object which can be formatted as user wants.