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Custom Keyboard Shortcuts - Status

Discussion in 'Windows' started by ReubenJ, Dec 6, 2017.

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  1. ReubenJ

    Dec 6, 2017
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    I would like to create some custom keyboard shortcuts, in particular for changing my status.

    Is this possible?
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Nov 1, 2017
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    Hello @ReubenJ

    Kindly note that you cannot create custom hot keys. There are some build in hot keys available found in Settings >> Hot Keys of the windows client, but unfortunately there is not one to change the status.
    You can post this as a feature request to the ideas section of our forum here https://www.3cx.com/community/forums/3cx-ideas/ where it can be up-voted by other users and evaluated by the appropriate department.

    As a workaround, you can use the "3CXClickToCall.exe" application as a shortcut to dial the codes for changing the status and assign a windows shortcut key to it.

    All you need to do is to create shortcuts for every state that you want and in the location enter the following(including quotes):
    "C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXClickToCall.exe" "dial_code"
    Then set a shortcut key in the Properties of the newly created shortcut to use in order to change the status.

    Note that the dial_code above is a variable that you need to change for every status as follows:
    Available: *30
    Away: *31
    DND: *32
    Lunch: *33
    Business Trip: *34

    So for example, for the available status, the shortcut location must be as follows(including quotes):
    "C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXClickToCall.exe" "*30"
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