Custom Phone Template not available in provisioning

Discussion in '3CX Phone System - General' started by Cynthia Slade, Apr 4, 2013.

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  1. Cynthia Slade

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    I created a custom template in appdata\3cx\data\http\phone\polycom_didgitmap.ph.xml
    When I go to choose it in provisioning it does not show up. Is there something else I need to do to see it?
    This is a recent V11 install.
    Thank you
     
  2. mixig

    mixig Active Member

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    C:\Documents and Settings\All Users\Application Data\3CX\Data\Http\Templates\phones
     
  3. Cynthia Slade

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    That is not the location when hosting 3CX on a Windows 8 computer.
     
  4. mixig

    mixig Active Member

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    Maybe this video will help you

    http://www.3cx.com/blog/advanced-training/provisioning-templates/
     
  5. DBOD

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    Under my Window 7 it is located at c:\programdata\3CX\data\http\templates\phones

    All the files end with the name *.ph.xml

    The file names do not appear in the 3CX Template Name pull down list. It is the phone "model" that should appear in the list. It appears that 3CX parses all the *.ph.xml files for the "model" names.

    I was afraid to corrupt the original aastra.ph.xml file. I just copied it and gave it a new name. At the beginning of the file I changed the both the name and model fields and made the custom changes I needed. I don't know if it was necessary to change the name field but I did just to make sure it was unique to the original file. "Aastra 6755i custom" is an example of what you can call the model if you haven't removed the original *.ph.xml file. Now both the original file and the custom file exists under the template\phone directory. And "Aastra 6755i custom" now appears in the 3CX template provisioning drop down menu.

    <name>Aastra SIP Phone Custom</name>
    <models>

    <model>Aastra 6755i custom</model>

    </models>

    Hope this helps. Goodluck. Oh yeah I forgot. You can change the provisioning templates until the cows come home and 3CX won't use them until you overtly reprovision the phones.
     
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