Custom reports

Discussion in '3CX Phone System - General' started by jamesdawson, Feb 11, 2014.

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  1. jamesdawson

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    Hi, we have a requirement for some custom reports or extending the existing reports.

    the first requirement is to show number of incoming calls to a queue, but with the calls grouped by rinign time into bands
    eg
    0-5 seconds, 6-15 seconds, 16-30 seconds, 30+ seconds

    we need this for answered calls and abandoned calls.

    is it possible to extend the existing reports or add new ones? is there DB access available?
     
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