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Custom SMTP server

Discussion in 'Ideas' started by Michael Knutson, Mar 28, 2018.

Custom SMTP server 5 5 2votes
5/5, 2 votes

  1. Michael Knutson

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    We just upgraded to V15.5 from V.14 standard and now we can't use a custom SMTP server. It makes us use the 3CX server. It would be very nice to have the ability to use our own server since we are paying for the software. Seems like something that is going backward not forwards.
     
  2. craigreilly

    craigreilly Well-Known Member

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    Standard Version only has this requirement.
     
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  3. Michael Knutson

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    I realize that but upgrading to PRO for just custom SMTP seems a little much. They are taking away functions of the PBX.
     
  4. craigreilly

    craigreilly Well-Known Member

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    I was adding information for the purpose of those coming behind me and saying "oh I didn't know that!"... they should understand the full scenario before voting.
     
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  5. CentrexJ

    CentrexJ Member

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    3CX has stated that customers with a 3CX Standard License that use custom SMTP can retain that setting. This works for people already on v15/v15.5, You can put in a ticket with 3CX and explain that you lost the setting when upgrading from v14 and see if they will provide a method for you to put this back. I'm not sure if they have this available but it doesn't hurt to ask.

    If you don't have a 3CX partner that you work with that will submit that query PM me and I'll submit it on your behalf.
     
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  6. Martin Mayr

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    I just fell into the same trap:
    We wanted to reactivate a license on v12 Standard, that did not work due to
    https://www.3cx.com/community/threads/upgrade-to-v15-5-for-new-ssl-certs.59077/
    so we upgraded to v14 and then to v15.5.
    Now we can't send 'Welcome' Mails anymore, because our 3cx ist behind a firewall and we can't use the 3cx smtp due to EU GDPR regulations.
    Please restore the custom SMTP feature we had before.
     
  7. drewt

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    I do not currently have this issue, but from past experience, vm delivery by email can be one of the most vexing issues. Until you have had an smtp problem it is hard to appreciate how big a deal it is to have something we take as such basic functionality suddenly be in jeopardy. Anything that increases flexibility is welcome.