- Joined
- Dec 13, 2011
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Hi,
I created new System Prompts (copy default system prompts), set as default that new propmts; Active Prompt Set, resetart SIP serve services, IVR servise, Media service, reboot all server and still in system prompts i cant change the defualt wav files (e.g. Browse; C:\ProgramData\3CX\Instance1\Data\Ivr\Prompts and choose empty.wav)
I am pretty sure that every step is by the book, in previous versions worked just fine, same steps.
Also, I assumed maybe the problem is only with preview but when made test call there is no change on played prompt at all.
I am testing on 3cx version 15.5 but free edition, didnt find anythnig when comparing 3cx versions about custom prompt sets cannot be used on free edition:
https://www.3cx.com/ordering/pricing/
I created new System Prompts (copy default system prompts), set as default that new propmts; Active Prompt Set, resetart SIP serve services, IVR servise, Media service, reboot all server and still in system prompts i cant change the defualt wav files (e.g. Browse; C:\ProgramData\3CX\Instance1\Data\Ivr\Prompts and choose empty.wav)
I am pretty sure that every step is by the book, in previous versions worked just fine, same steps.
Also, I assumed maybe the problem is only with preview but when made test call there is no change on played prompt at all.
I am testing on 3cx version 15.5 but free edition, didnt find anythnig when comparing 3cx versions about custom prompt sets cannot be used on free edition:
https://www.3cx.com/ordering/pricing/