Customer survey via VAD

Discussion in 'CRM / Helpdesk / App Integration' started by igor.snezhko, Feb 25, 2016.

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  1. igor.snezhko

    igor.snezhko Active Member

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    Hi!

    Is it possible to use VAD to make a customer survey after call completion?
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hi Igor,

    Using the VAD you can create the callflow for the survey, but you need that the agent manually transfer the call to this application. Currently there is no way to forward the call automatically when the call to the agent ends. You might want to suggest that feature for 3CX here: http://www.3cx.com/ideas

    Kind regards.
     
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