Data entry using DMTF tones ...

Discussion in '3CX Phone System - General' started by juanky, Jun 13, 2007.

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  1. juanky

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    Hello,
    I'd like to use the PBX to offer call support to my customers..

    Program a Digital Recepcionist with something like

    ' Wellcome to Call Suppor, please introduce your support code '

    The customer type his code (i.e 555387 ) and depending the code introduced the systen route to an extension or other...
    Also thas customer support codes could be in a database....

    Resuming, Is possible to make a more complex Digital Recepcionist programation than a key menu options....???

    Thanks in advance...
     
  2. silentfun

    silentfun Member

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    i will do something like this.

    atm i have a Interactive voice system as extension that do this functionality for me. but it only run from a sip extension not from outside. if i solve this i can give you the info for build the same system.

    i have only some problems with the DTMF because if he get them from sipphone he disable the dtmf recognition on the mediaserver. but i need them on the extension.

    DTMF (SIP INFO) from 217.10.68.71:52280 arrived. in-band DTMF tone detection is turned off

    my question to 3cx is can i overide that he will turn DTMF off? or what can i do that the DTMF from a client fom a inbound call to 3cx via mediaserver trough a DR to a SIP Extension will arrive at the extension?


    thanx
     
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  3. archie

    archie Well-Known Member
    3CX Support

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    silentfun, why do you need Media Server to recognize DTMF? It will not pass them to your app anyway. Still, it doesnt (and cannot) remove in-band DTMF. SIP INFO DTMF should be passed by thru PBX no matter if MS recognize something or not.
    JFYI, MS turns off in-band DTMF recognition if there's another DTMF transport been used (OOB or SIP INFO). It is done to remove DTMF duplicates.
     
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  4. Nick Galea

    Nick Galea Site Admin

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    Juanky,

    What you want to develop is an actual voice application. There are voice application toolkits and generators that do this. Its not something that a PBX does.
     
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  5. juanky

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    What application toolkits do you recommend ??

    Thanks...
     
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