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DDI setup question

Discussion in '3CX Phone System - General' started by ndl, Nov 5, 2009.

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  1. ndl


    Nov 5, 2008
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    We have a ISDN line into our office it have 15 lines
    With have 50 DDI numbers on the ISDN line

    Now when I set up the new version of the PBX to start with we did not setup the DDI’s
    So, it was set up that during office hours and out of office hours all calls would go to a “Ring Group” this worked fine.

    Then to continue the testing I added a few DDI’s to the PBX

    And when I ring the main number it call goes to the “Ring Group”, but when I ring one of the DDI’s it still goes to the “Ring Group”

    When I look at the Server Activity Log I can see the call coming from our Patton box clearly to the Extension attached to the DDI number. But then it’s grabbed by a “Inbound office hours rule” and diverted to a “Ring Group”. There are no office rules setup for this extension number.

    Log snippet shown below.

    What should I be looking for to stop this override?



    08:02:05.747 [CM503001]: Call(18): Incoming call from yyyyyyyyy@(Ln.10001@Patton4960) to <sip:810@xx.xx.xx.xx:5060>

    08:02:05.731 [CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:810

    08:02:05.716 Looking for inbound target: called=530; caller=yyyyyyyyy

    08:02:05.716 [CM500002]: Info on incoming INVITE:
    INVITE sip:10001@xx.xx.xx.xx SIP/2.0
    Via: SIP/2.0/UDP xx.xx.xx.yy:5060;branch=z9hG4bKe21d3a3cb28d789b7
    Max-Forwards: 70
    Contact: <sip:yyyyyyyyy@xx.xx.xx.yy:5060>
    To: <sip:530@xx.xx.xx.xx >
    From: <sip: yyyyyyyyy@xx.xx.xx.yy:5060>;tag=6f328ab1df
    Call-ID: a410f420811518fe
    CSeq: 17516 INVITE
    Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0103177d87:1bc2e580fedd4d35a2f0d32ac72b13dd",uri="sip:10001@xx.xx.xx.xx",response="6fc4e77a2fdbef3011ae82049d57ba1c",algorithm=MD5
    Supported: replaces
    User-Agent: Patton SN4960 1E15V 00A0BA0427F0 R5.3 2009-03-18 H323 RBS SIP M5T SIP Stack/
    Content-Length: 0
  2. KerryG

    KerryG Active Member

    Jun 19, 2009
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    I will assume you mean DiD (Direct inward Dial) phone numbers. The important point, and I cant tell from you small log entry is that your provider has to pass that DiD along to you. Some providers may give you multiple phone numbers but not pass the information to you. Other providers may only be giving you a partial phone number like the last 4 digits, or the phone number without the area code. You need to look at your logs and see what phone number is being passed to you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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