Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Delay before going to voice mail

Discussion in '3CX Phone System - General' started by MikeMelga, Apr 7, 2015.

Thread Status:
Not open for further replies.
  1. MikeMelga

    Joined:
    Mar 15, 2011
    Messages:
    77
    Likes Received:
    0
    Hi.

    Here is one very very basic question:

    How can I set the delay or the number of rings on an extension before it goes to voicemail?

    I've selected the extension and in the forwarding rules it has 20 seconds before going to voicemail but the call never rings that much. I guess it rings 8 seconds maximum.

    How can I increase that time?

    Thanks.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,105
    Likes Received:
    329
    It isn't based on number of rings, as ring cadence can vary. I would check the 3CX logs to see what the actual time shows between when the call was "presented" to the set, and when it was then sent off to voicemail. There may be something else at play here.
     
  3. MikeMelga

    Joined:
    Mar 15, 2011
    Messages:
    77
    Likes Received:
    0
    leejor,

    I've checked the logs.
    It is timing correctly. My problem is that the call only starts ringing 4 or 5 seconds AFTER the connection.

    I will raise the 20 seconds value :)

    Thanks.
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,105
    Likes Received:
    329
    So, I assume that the person calling is listening to 20 seconds of ring-back tone? Raising it may give you what you want but risks the caller hanging up as it is taking too long to go to VM. What type of sets are you using? Just one type, or does this happen with a number of makes? It may be a set, or a settings issue.
     
Thread Status:
Not open for further replies.