Delay in call switching to follow on queue

Discussion in '3CX Phone System - General' started by MerijnN, Feb 27, 2015.

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  1. MerijnN

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    Been beating my head against the wall on this issue for a couple of days now.

    The problems is as follows. We are trying to set up a new queue system for our customer service department. witch should work in the following manner.

    3 queues

    - queue 1 first line
    - queue 2 second line
    - queue 3 overflow > calls outbound to different external department if not answerered here.

    If a queue is empty(no agents logged in) it should imediatly switch to the next queue and so on until it gets routed out to the external department.

    This all works fine except it takes a call a 7 seconds to detect the queue is empty(no agents logged in) before it switches to the next queue.

    3CX version 12 service pack 6.1
    Log excerpt:

    Code:
    27-Feb-2015 11:22:49.744   Leg L:59228.2[Queue] is terminated: Cause: BYE from 127.0.0.1:5488
    27-Feb-2015 11:22:42.324   [CM503007]: Call(C:59228): Queue:8010 has joined, contact <sip:8010@127.0.0.1:5488>
    27-Feb-2015 11:22:42.319   L:59228.2[Queue] has joined to L:59228.1[Extn]
    27-Feb-2015 11:22:42.171   [CM503025]: Call(C:59228): Calling T:Queue:8010@[Dev:sip:8010@127.0.0.1:5488;rinstance=e6596871d64f82cb] for L:59228.1[Extn]
    27-Feb-2015 11:22:42.127   [CM503027]: Call(C:59228): From: Extn:1028 ("Merijn Nicolai" <sip:1028@192.168.203.16:5060>)  to  T:Queue:8010@[Dev:sip:8010@127.0.0.1:5488;rinstance=e6596871d64f82cb]
    27-Feb-2015 11:22:42.127   [CM503004]: Call(C:59228): Route 1: from L:59228.1[Extn] to T:Queue:8010@[Dev:sip:8010@127.0.0.1:5488;rinstance=e6596871d64f82cb
     
  2. MerijnN

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    Upgrading to v12.5 did not help.
     
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